Customer onboarding and professional services automation platform company Rocketlane Corp. announced today that it has raised $24 million in new funding to expand its operations and development efforts.

Founded in 2020, Rocketlane offers a platform for collaborative customer onboarding and professional services automation designed to streamline project management, enhance team collaboration and improve overall customer satisfaction.

The company is targeting a problem area for software and services companies that it describes as “the chaos and stress of onboarding large customers.” As noted when Rocketlane last raised funding in 2022, the process has multiple moving parts, many potential points of failure and often haphazard communication between constituents in sales, training, finance and product groups.

Rocketlane addresses these issues through the provision of project management and collaboration features along with a constant customer feedback loop via star ratings and comments. Customers can also be given selective visibility into the status of a project.

Features of Rocketlane’s platform include predictable outcomes, accelerated time-to-value and improved team utilization and project profitability. The platform offers a workspace that is said to improve communication, collaboration and project visibility for businesses, equipping teams with trends and benchmarks across projects to help them develop and optimize playbooks and processes.

The company has seen strong growth, tripling its revenue over the last 12 months off an undisclosed base, and now has more than 500 customers. Notable customers include OpenGov Inc., LivePerson Inc., Fivetran Inc., Personio GmbH and Zenoti Inc.

The Series B round was co-led by 8VC Enterprises LLC, Matrix Partners India Investment Holdings II LLC and Nexus India Capital Advisors Pte. Ltd.

“Our unique combination of high-velocity innovation and robust capabilities sets us apart, and has helped us consistently win large, forward-thinking customers, including public companies,” ‍co-founder and Chief Executive Srikrishnan Ganesan said in a statement. “With this new investment, we are committed to accelerating our AI roadmap and redefining the client portal experience. We have equipped ourselves to handle the challenges of rapid growth and continue delivering exceptional value to our clients.”

With the new round, Rocketlane has raised $45 million to date, according to data from Tracxn.

Image: Rocketlane