Dell has extended its popular award winning ProSupport service to include non-Dell systems and hardware devices in Europe.  The company said European customers will now get a standardized provision offering with a single source of service for multi-vendor support. HP, IBM, Lenovo and Acer are the non-Dell systems that will get benefited under this partnership.

As a result, the single point of contact for all hardware support needs from Dell is now available across Europe using HP, IBM, Lenovo and Acer products.  Customers can now look to Dell to manage systems that set out to reduce the costs of maintaining and managing various systems, contracts and warranties.

Through its managed ProSupport service Dell offers round the clock phone support, escalation management and collaborative support.  The company is already providing multi-vendor ProSupport hardware service in North America and is planning to extend the service into Latin America and Asia in near future.

“At a time when other IT providers are questioning the value of their hardware offerings, Dell is committed to expanding our industry-recognized support to x86 systems from the world’s largest providers and we look forward to providing customers in Europe and South America with the same level of service.” said Steve Schuckenbrock, president of Dell Services.

“It’s hard enough to keep track of warranties and service levels for one manufacturer. Dell’s standardized offering provides a reliable, easy-to-use and cost-effective way to keep hardware systems running with just one relationship. We are excited to make industry-leading Dell ProSupport available for HP, IBM, Lenovo and Acer hardware.”

As Dell expands its hardware and software services, it gains more support for its emerging ecosystem.  Dataram Corporation has chosen Dell to manufacture, distribute, and provide support for its XcelaSAN storage acceleration appliance.  As per the agreement, Dell will start supporting Dataram’s hardware and storage systems starting November this year.

Dataram is one of the leaders in providing storage products, computer memory and services. The company’s XcelaSAN storage acceleration appliance can boost I/O performance up to 30 percent and can be used on mid-range SANs.

“Data continues to grow at an exponential rate and has sparked a surge in demand for storage solutions that are cost-efficient and effective,” said Jason Caulkins, Chief Technologist of Dataram.

“Our XcelaSAN product provides the quickest and least expensive way for organizations to optimize existing storage systems without disrupting operations. In working with Dell OEM Solutions, we are providing the marketplace with a highly scalable and flexible system that will offer global support for our customers’ critical data storage application needs.”

Dell sees business by leveraging its products and services across the globe and in all verticals, from data management, storage offering, and cloud services to end-point security, virtualization, mobile computing and hardware business and to entering into new ground. Whether it’s new offering PartnerDirect 2.0 or extending its growing support from partners on hardware, cloud and storage services, Dell has it all for one-stop shopping needs.