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UPDATED 12:52 EST / NOVEMBER 20 2025

Laura Padilla, SVP Global Channels and Alliances at Freshworks, and Mac Bullock, VP of Sales and Marketing at Whitlock — Accelerating ITSM time to value with AI-driven service management

Laura Padilla, SVP Global Channels and Alliances at Freshworks, and Mac Bullock, VP of Sales and Marketing at Whitlock, discuss ITSM implementations, AI and “uncomplicating” service management with theCUBE at Freshworks Refresh North America 2025

Laura Padilla, SVP Global Channels and Alliances at Freshworks, and Mac Bullock, VP of Sales and Marketing at Whitlock — Accelerating ITSM time to value and simplifying service operations with AI at Freshworks Refresh North America 2025.

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