Editor’s Note: Wikibon Analyst Bert Latamore recently participated with his colleagues in an interview with Hortonworks CEO Eric Baldeschweiler. The following is a profile by Bert and analysis of the market provided by myself,  Alex Williams, and ServicesAngle senior writer Klint Finley. In 2006, Hortonworks CEO Eric Baldeschweiler was the chief architect of Web search ...

Jive Software will make its debut tomorrow on the NASDAQ, and thanks to SAP and Oracle it looks pretty good. Jive is a collaboration technology company. It emerged as one of the early entrants to the social collaboration market and has since grown significantly. Much of the growth comes from providing custom solutions, making it ...

Reports are pouring in tonight from people who have hit the new limits for posting Twitter updates. The limits came today as part of Twitter’s updates to its service. It’s uncertain why Twitter imposed the limits. Blocking spam bots seems the most logical reason. In the meantime, legitimate users are reporting they can’t use Twitter ...

One data point pops out in this infographic (see below) about support these days. The costs to run a call center are sky high. It costs between $6 and $75 to resolve customer issues over the phone. It costs as little as $.05 to help customers find answers online. Some other proof points from the ...

This morning, thousands of Amazon Web Services customers received notice that their instances on the cloud service are scheduled for reboot.  “Routine ugrgade,” is the given reason but cloud experts believe it appears more than that and may be due to a security update needed to protect from a vulnerability in the Xen hypervisor. The update ...

Last week, Tata Communications offered up some news about its new Human Capital Management (HCM) technology which exemplifies a change in roles that systems integrators have traditionally operated. The news now looks even more interesting considering SAP’s acquisition of SuccessFactors, the company Tata has aligned with to reach into the Indian and Asian markets. Systems ...

The concept of linking and synchronization is most often associated with the Web, collaboration tools and mobile apps. Gmail is in sync with my Android smartphone. When I edit a Google Doc, my colleagues see the changes immediately be it from a desktop or mobile device. Last week, Tasktop Technologies launched the latest version of ...

We have platforms for app development. Now comes a new platform specifically for load balancing and testing. BlazeMeter, out of Israel, launched today with the unveiling of its service and $1.2 million in Series A funding from YL Ventures. Blazemeter is based in part on JMeter, the Apache-based open-source project. BlazeMeter is designed for developers ...

SAP is buying SaaS provider Success Factors for an approximate $3.4 billion based upon market value. Success Factors will continue to operate independently. The deal represents a real shift for the Human Capital Management (HCM) market which has seen the emergence of new players like Workday gobbling up market share with innovative, modern applications that ...

Zendesk runs help desks for 15,000 customers. The company recently crunched the data from these customers, analyzed it and as a result has set benchmarks for what companies should strive for in their customer service efforts. The results are reinforcing in what you might think of in terms of what works with customer service. But ...