Betsy Amy-Vogt
Latest from Betsy Amy-Vogt
Automation passion amps up at VTUG
Joining Red Hat Inc.’s Ansible information technology automation software with VMware Inc.’s vSphere 6.5 cloud computing virtualization platform has opened exciting new possibilities for vSphere users. The user-friendly representational state transfer-based architecture of vSphere 6.5 is simpler to integrate into normal working environments and allows use of tools like Ansible to automate processes, according to Kyle ...
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The technology takeover: Connectivity creates a culture of chaos
The role of technology has never been just technological, and that’s more true than ever today. The culture of society has been irrevocably changed by digital connectivity. Products and technology are intertwined, and economics, politics and culture are caught up in the chaos of the brave, new interconnected world. “We are ceding control of things ...
Automation is key to tech simplicity, says CTO
You’ve heard it a million times: The only constant in information technology is that things are going to change. But just because no one knows what’s coming next doesn’t mean that the new kids on the block can’t learn from the experiences of those who have already lived through “the next big thing” time and again. ...
Escaping the gravitational pull of big data
These days you’ll find data at the center of the high-technology universe exerting its influence on companies and projects both big and small. Look at any of the current mega trends — machine learning, “internet of things,” cloud storage — and exponentially increasing data is the common critical factor. “It just comes back to that data. ...
Managing the monster: Igneous tames machine-scale unstructured data
Organizations that produce massive amounts of unstructured data face access, storage and security problems that can seem monstrous. But just as feral beasts can be caged, large-scale file data can be protected, organized and leveraged. “The growth of unstructured data is unbounded … will continue to be unbounded and will break traditional architectural paradigms,” according to Kevin Kotecki ...
A people-based approach to tech support for this healthcare company
The plight of small businesses can sometimes get lost in the hype for the next big thing in cloud-based technologies. But that doesn’t mean the little guys are not experiencing internal transformation in today’s digitized era. In fact, according to Wikibon Inc.’s 2018 predictions, “Digital transformation will remain near the top of 2018 corporate strategies.” For organizations like non-profit, long-term ...
Why Apple, Google must stop competing in order to protect consumer data
These days, most online authentication procedures are a joke. Anyone can find your Social Security Number, mother’s maiden name, and any number of other personal details online. However, authenticating yourself while remaining anonymous is problematic: How are companies going to distinguish the fake anonymous you from the real one? “Identity is this very interesting intersection of ...
Are GDPR laws leaving little guys in the lurch?
Data awareness is a community effort: Larger companies need to share their knowledge to help everyone become data privacy savvy. May 25, 2018, marks the implementation of the General Data Protection Regulation, which affects any business with European operations. Big deal? Maybe not for larger companies who just need to ramp up existing procedures, but it could mean ...
Company-wide customer service strategy reduces case volume, says ServiceNow GM
Who’s had a bad customer service experience? Everyone … and customer relationship management-based solutions can apply a quick fix, but often don’t get to the root of the problem, creating an endless loop where the customer keeps on calling again and again. ServiceNow Inc.’s Customer Service Management application looks to “close the loop” with end-to-end customer service ...
Tech solutions company gets ‘do-over’ with proven service platform
Out-of-the-box implementation, smooth integration, automation, increased maturity in the security space and single platform efficiency are just some of the ways in which ServiceNow Inc. is helping companies streamline operations and save time and money, according to Bart Murphy (pictured), the former chief technical officer of York Risk Services Group and president of CareWorks Tech. Murphy ...