To overcome mistrust of artificial intelligence and machine learning, ServiceNow Inc. is training AI to perform simple processes — such as categorization — that are cumbersome and tedious for humans. “We’ve put so much on humans to do for so long, because the technology wasn’t there to allow us to do it. Well, it’s time. It’s ...

As information technology becomes more consumerized, clients expect new technology to be like the apps on their mobile devices: It must work all the time, be fun, mobile, bite-sized, require no training, upgrade automatically and be free! “Tech has to be fun, modern, lighthearted, light-touch. It’s a part of all aspects of life now,” said ...

The healthcare sector has a reputation for being behind in adopting new technology, but that’s going to change, according to advisory services firm KPMG LLP. The company is advocating that organizations move the ServiceNow software platform out of information technology and create a standardized and consolidated platform across the organization. “… We’re seeing our clients ...

Automation is the key driver in an insurance industry where information technology leads business innovation. For the insurance business, up-to-the-minute individualized rates requires trustworthy real-time data. To achieve this, Nationwide Mutual Insurance Co. is relying on ServiceNow Inc.’s Configuration Management Database as the foundation that maintains safety and reliability while enabling increased speed of delivery to the ...

ServiceNow Inc.’s definition of success isn’t revenue and market capital; instead success is measured on customer satisfaction and the value they get from the ServiceNow platform, according to Michael Hubbard (pictured), global vice president of Inspire at ServiceNow. With the goal of helping all customers, the company’s Inspire program focuses on transforming service management strategy for the one percent of ...

With new leadership in place, ServiceNow Inc. is pushing its information technology management services platform for the expansion of its total addressable market. To do so, ecosystem growth is a priority for the company, with a goal for 75 percent of all-commodity volume to be influenced by the partner ecosystem in 2020, according to Tony Beller, (pictured) ...

Philosophy meets technology in a discussion on how society should react to the challenges and changes associated with the introduction of cognitive machines, including how machines and humans are clashing. “It’s very important for us not to view technology as an abstraction; it has impact on society and getting that right is just as important ...

Enriching Apache Spark so it’s not just a platform but also a store is just part of the innovation occurring at SnappyData Inc., according to Jags Ramnarayan (pictured), founder and chief technical officer of SnappyData. Built on Spark’s open-source in-memory data processing engine, SnappyData is a high-performance in-memory data platform for mixed workload applications. The platform complements Apache Cassandra, ...

Spark Summit keynotes are known for their surprises, and this year the stand-out changes were in data streaming, with sub-millisecond times predicted for some workloads. With multiple avenues open for potential success, the community is watching as Spark matures to fulfill the promise of what it could be: But does that promise include becoming a ...

Identifying and extracting relevant entities from masses of stored data is a complex and tedious task. Advanced analytics company Novetta Solutions LLC is using the functionality of Databricks Inc., a cloud-based data management service, to speed up and even automate the process. “The beauty of what Databricks promises is the ability to save a lot of ...