Customers today need to develop a deeper understanding of a vendor’s ecosystem, including their alliance partners and channel partners, to fully evaluate the vendor’s product set and potential value for the business. This is especially true in a period of consolidation among the largest IT companies, when IBM, HP, Cisco, Oracle and others are rapidly ...

Business is moving at such high speed now that many customers are looking to consultants not just for traditional advisory services, but for pre-defined technology solutions, according to Accenture partner Mike Montalto. For many customers, this will mean choosing a pre-built solution such as EMC’s Vblock, which combines server, storage and networking technology in a ...

Tech companies have always needed to provide customer service on their products, but the model used to be simpler: You sold the product and told the customer the best way to contact you if a problem came up. In the old days, that meant contacting a call center with a live support team, perhaps in ...

Tech companies have always needed to provide customer service on their products, but the model used to be simpler: You sold the product and told the customer the best way to contact you if a problem came up. In the old days, that meant contacting a call center with a live support team, perhaps in ...

“EMC is a technology company. We have said we don’t compete, we’re not going to set up our own data centers to offer cloud services – we’re helping our service providers,” said Howard Elias, President and Chief Operating Officer, EMC Information Infrastructure and Cloud Services, at EMC World 2011. As Elias laid out EMC’s role ...

Unlike server virtualization and the likes of VMware, which took off at rocket speed when it hit the market in the 2000s, virtual desktop infrastructure (VDI) has had a slower and more varied adoption history. Customers could immediately gauge the cost-savings with VMware and other server virtualization technologies, while VDI is more about transforming the ...

This week the news trickled out that Iron Mountain, the big records management company, is apparently planning to close two of its cloud-based services, Virtual File Storage and Archive Services Platform. The company reportedly stopped taking new customers for either service after April 1. The news was communicated by an analyst firm and was out ...