As technology has augmented and reshaped the way in which we work, companies remain divided on the future of work – and more specifically, where we’ll work. Whether you’re in favor of a full-time return or persistent remote working, newly developed variants have undoubtedly thrown a spanner in the works for corporations across the globe. Last ...

One of the most ubiquitous developments in the customer service business over the past decade is the growth in the number of ways that customers can engage with a company when they have an issue. From customer contact centers and websites to mobile apps and chatbots, customers today have a wide array of ways to ...

Robotic process automation, or RPA for short, burst onto the enterprise tech landscape a handful of years ago, promising to replace humans with robots or “bots” – scripts that automate human interactions with a user interface or application programming interface. In spite of their futuristic name, however, bots are in fact little more than simple ...

Most organizations agree that they cannot continue “business as usual” in the post-pandemic era. The buying patterns for cloud services are no exception. In the past, cloud models drove use cases, but today the opposite is true: Use cases are driving the adoption and selection of cloud and cloud providers. Early cloud adopters embraced disruption ...

As cloud infrastructure and platform services proliferate in enterprise environments, confidence in the security of the cloud continues to grow, and “cloud-first” strategies are now common even among risk-averse organizations. Yet in many cases, organizations still face a lack of necessary skills and tools to ensure secure cloud deployments. In a recent Gartner survey, the ...

As the world starts to reopen and organizations develop their return-to-work plans, it’s difficult to imagine how we would have navigated our way through this global pandemic without the internet. We live in an era that is more connected than ever before, making the internet, and the networks that comprise it, not just an essential ...

The cybersecurity conference Black Hat roared back to Las Vegas last week in spite of a renewed mask mandate and a virtual event alternative. My mission: Uncover what’s next in the world of enterprise cybersecurity. I spoke to a handful of promising vendors, asking each of them one basic question: “WTF?” As in: “Vendors have ...

Every chief executive is figuring out the right balance for new hybrid business models. Regardless of the chosen approach, which will vary, technology executives understand they must accelerate digital and build resilience as well as optionality into their platforms. This is driving a dramatic shift in information technology investments at the macro level as we ...

Traditionally, organizations have been forced to adapt their applications and operating processes to public cloud models in order to recognize the full benefits. This led to mixed results as legacy applications struggle to align fully to cloud models, particularly when using lift-and-shift migration methodologies. Because of this, the balance of power is shifting from cloud ...

Mobile World Congress is on for 2021, and theCUBE will be there in Barcelona to let you know if it’s alive and well. So as we approach a delayed MWC, it’s appropriate to reflect on the state of the telecommunications industry. Let’s face it: The telcos have done a great job of keeping us all ...