This is a 2-part series focusing on the use case and possible solution for supporting support engineers (read part 1 here). The series explores one key aspect of this month’s theme of Virtualization – troubleshooting in tech-support.  As more tasks become automated and support teams deal with an increasing variety of software and customers, the ...

This is a 2-part series focusing on the use case and possible solution for supporting support engineers. The series explores one key aspect of this month’s theme of Virtualization – troubleshooting in tech-support.  As more tasks become automated and support teams deal with an increasing variety of software and customers, the act of virtualizing these ...

Ask and listen. These are the two most important transitive verbs in any successful interaction with a customer. It’s so simple, yet so often forgotten.   Some of the most successful sales professionals lose their way because they forget to ask and listen.  They are confident in their market knowledge.  They have a full understanding of ...

When it comes to software audits, data variety and complexity is your enemy . If you haven’t had a software vendor audit yet, you’ve been lucky.  According to Gartner’s survey, more and more companies are getting those unwelcome audit letters. If you’re the subject of a software audit, your best strategy is to prepare with ...

It stands to reason that technology will never stop evolving, always seeking innovations that make our lives more convenient. When personal computers were first launched, people thought that these were just limited to processing words and computing numbers. Soon after the internet was made available to public, and the rest is history. Those who are ...

The internet continues to evolve and as such, new retail business strategies are constantly being developed that take advantage of internet technology. In the first two evolutionary phases of the internet, most retail strategies chased technology; however, as the internet has firmly established itself as an integral part of retail business marketing and sales success, ...

Among the hottest trends today is a relentless drive by business for more and better information to inform and steer competitive growth strategies. The growing consensus is that information is like gold, and if information is gold, data is like the raw ore from which that information is distilled. On an individual level, information helps ...

The end of silos. Development and Operations together as one. Nonstop improvements throughout the application development cycle. DevOps brings a win-win-win proposition for application developers, IT operations and the business. All these things sound great – and they can become a reality – but nobody said it was easy. DevOps is just as much about ...

The success of Linux in driving down costs in the enterprise while providing the same or better features and quality than proprietary operating systems is a case study for change. The compelling results from this transformation have led to further adoption of open source components in the enterprise stack, such as JBoss middleware and Apache ...

The global volume, velocity and variety of data are all increasing, and these three dimensions of the data deluge—the massive growth of digital information—are what make Hadoop software ideal for big data analytics. Hadoop is purpose-built for analyzing a variety of structured and non-structured data, but its biggest advantage is its ability to cost-effectively analyze ...