Mark Albertson
Latest from Mark Albertson
Vlocity powers customer relationships with the ‘Big Four’ technologies of digital transformation
As a provider of industry-specific cloud and mobile software, Vlocity Inc. has learned what drives customer interest in today’s fast-paced digital world. Social media, cloud, mobile and analytics have emerged as the “Big Four” of digital transformation, according to Rip Gerber (pictured), chief marketing officer and chief innovation officer at Vlocity. “We’re about a decade in for ...
Death, technology and regulatory uncertainty keep self-driving cars on the fringe
While the world is still waiting for flying cars, it’s proving just as hard to advance the cause of innovative vehicles with wheels still firmly planted on the ground. For a field that looked highly promising only a few years ago, autonomous driving has experienced a year of harsh realities. In just the last six ...
With Internet Insights, ThousandEyes helps customers manage what they don’t own
People don’t think twice about moving from room to room inside their own home because they own the entire structure. But what about moving across the vast virtual landscape of the internet, which is owned by no one entity and has reached over 6 billion indexed pages according to the latest statistics? For enterprises moving ...
Dell Technologies’ PowerOne combines portfolio into one autonomous-driven package
Dell Technologies Inc. announced today the release of Dell EMC PowerOne, an autonomous infrastructure designed to make the deployment and management of information technology an easier process in the enterprise. With built-in intelligence, PowerOne can automate thousands of tasks and provide readily available resources with a few clicks. The all-in-one system will provide automation for Dell ...
Mitigating failure in microservices remains a cloud-native challenge for developers
The good news for software developers is that a cloud-native services delivery model is proving to be reliable and scalable by construction. However, it’s the construction part that still needs more work. In the second installment of a series of interviews with thought leaders around “Demystifying Cloud Native,” Dominik Tornow (pictured), principal systems engineer at Cisco ...
VIDEO EXCLUSIVE
Viewers speak, Comcast listens and cable TV rides its own wave of digital transformation
Seventy years after the first television remote control device was created, it has now become a conversational friend. When Comcast Corp. introduced a voice-activated remote called the XR11 in 2015, the intent was to provide TV viewers a way to more easily find their favorite shows. The nation’s largest cable TV provider soon found that ...
VIDEO EXCLUSIVE
Analyst: Don’t underestimate impact of JEDI contract and developer engagement on Microsoft
When the news broke last month that Microsoft Corp. would be awarded the hotly contested $10 billion Joint Enterprise Defense Infrastructure contract to provide cloud services for the Department of Defense, much of the ensuing publicity focused on the size of the deal and the rejection of a bid by Amazon Web Services Inc. Lost in the ...
Security plays key role for Schneider Electric as part of its digital transformation journey
When Schneider Electric SE, the €26-billion French multinational energy company, wanted to embrace digital transformation, it decided the effort should be focused on more than just its own internal processes. So the firm created its own digital unit with an eye toward supporting the entire business, including the security and the overall technology needs of ...
How customer obsession is driving Microsoft’s channel partner strategy
With more enterprise-technology choices than ever before, customers today call the shots. This is why customer relationships are no longer merely managed in the fast-moving digital world, but they must be deeply understood to the point of obsession. And it is valuable insight for a top executive who manages commercial channel sales for one of ...
VIDEO EXCLUSIVE
It’s complicated: Examining our relationship with intelligent machines
Despite the growing use of artificial-intelligence tools on a global basis, there is no universal code of ethics to govern its use. Should there be one? That’s a key question the technology industry is beginning to wrestle with as the use of AI generates results that aren’t always positive. The technology has been used for ...









