When it comes to business, data is the oil in the gears. It makes everything else run. However, a surprising number of businesses don’t know how to find the true value of their data. Either the company allows the data to fall into an unmanaged swamp or they curate perfect data without any meaning attached. ...

The business landscape has been reshaped by technology. One of the most striking examples of this trend is Big Data and Big Data analytics. Collecting, processing and using data isn’t just a thing business does, it’s the new core of business success. Unfortunately, traditional systems for working with data have been cumbersome affairs that demanded ...

Data may be a bunch of ones and zeros, but it still has to live somewhere. That somewhere is usually a data center, a facility built to house servers, storage racks and the other necessary props of a data-driven company. These facilities are not friendly places, and the services they provide customers often extend no ...

There has been a shift in how tech businesses view both their operations — and their security needs. Just as companies are moving away from data silos and isolated information, they’re also abandoning the concept of specific systems for every department. Meanwhile, security is shifting from a castle moat model to something more reactive and ...

The truth is, businesses almost never use their resources at anything close to their full potential. There are a number of reasons for this, but one of the most powerful is also somewhat unexpected: The company doesn’t know what they are. It’s almost impossible for a company to keep track of hardware, software, data and ...

There is a dark irony in a business buying a powerful tech system they can’t use because it’s too complex. This happens every day, and companies vastly under-utilize their resources because no one in the department can harness the full power of the tools they’re using. Simplicity has become a new law in tech development ...

The ServiceNow Knowledge16 conference is winding down, and already certain themes are emerging. People want security; they want to see service management systems clean out their old and unwieldy processes. Automation is key at this conference, with presentation after presentation showing how ServiceNow can provide automatic solutions from the Cloud. Dave Vellante (@dvellante) and Jeff ...

It’s not enough to have the right technology. Innovation will only get a company so far. What matter is adoption, how quickly customers take up a company’s offerings. Without adoption, a business is left waving their products at an empty room. For a Cloud technology company, one way to drive adoption is to work with ...

Big Data is a defining tool for modern business. However, as business goes global, so must the data, and that can be a trick. Not only does data come in so many forms, companies must comply with regulatory issues and the very laws of physics. It’s a challenge to move Big Data, but also a ...

For most people, customer service is more a horror than help. Everyone has stories of waiting on hold forever, getting the runaround, or playing phone tag. On the other side, working in customer support is a journey through a dismal nightmare realm of helplessness and desperation. At no point does this situation benefit a business ...