Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Zeta to let marketers build and customize AI agents

Marketing technology firm Zeta Global Holdings Corp. today announced that its customers can now select and activate prebuilt artificial intelligence agents, create custom agents and link them together to execute complex marketing tasks. The AI Agent Studio uses generative AI tools to streamline the process of building and managing agents, a type of software that ...

Krisp feature adjusts accents during video meetings

Krisp Technologies Inc., a developer of software for noise cancellation, transcription and summarization of live meetings, today is introducing AI Accent Conversion, an artificial intelligence-based technology that makes heavily accented speech more understandable to English speakers. The company, whose service is compatible with most popular conferencing platforms, says it transcribes more than 50 million calls ...

Databricks partners with Anthropic and touts breakthrough in reinforcement learning

Databricks Inc. and Anthropic PBC said today that they have entered a five-year partnership to make Anthropic’s Claude large language models and services available on the Databricks Data Intelligence Platform. The arrangement gives Databricks’ customers direct access to Claude 3.7 Sonnet, a new hybrid reasoning model, from within the Databricks ecosystem on the Amazon Web ...

Oracle lets customers create and modify AI agents across its Fusion application suite

Having rolled out artificial intelligence agents across most of its Fusion Cloud Application Suite, Oracle Corp. today is making it possible for customers to create their own. The new AI Agent Studio provides drag-and-drop tools customers and partners can use to build and customize AI agents, which are autonomous systems that perceive, reason, and act ...

LogicMonitor improves visibility into AI workloads

LogicMonitor Inc., maker of an observability platform that companies use to find and fix technical issues in their technology infrastructure, today announced a series of enhancements that are aimed at enhancing automation and improving insights for reliability engineers. The release provides greater visibility into artificial intelligence workloads and applications and upgrades LogicMonitor’s Edwin AI generative ...

Dell aims new servers and software at Nvidia-powered AI applications

Dell Technologies Inc. is marking the one-year anniversary of its launch of the Dell AI Factory with Nvidia with new PCs, infrastructure, software and services aimed at enterprise artificial intelligence development. Dell said more than 2,000 customers are now using the platform. The company is introducing a top-of-the-line server high-performance computing and expanding its Pro Max ...

HPE and Nvidia tighten partnership with broad infrastructure enhancements

Hewlett Packard Enterprise Co. and Nvidia Corp. today are extending the Nvidia AI computing by HPE initiative they announced last year with new servers, software and storage targeted specifically at artificial intelligence use cases. They include a new HPE Private Cloud AI developer system using Nvidia accelerated computing and featuring an integrated control node, a ...

Qualtrics says its new AI agents can satisfy most customer complaints without human guidance

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial intelligence agents it says can address most customer interactions automatically and without human intervention. Experience Agents are trained on the company’s database of over 15 billion questions and answers derived from customer interactions. They are designed to interact ...

Shadow AI: Companies struggle to control unsanctioned use of new tools

The multinational retail chain where Katie Smith worked in data analytics and finance for six years was so concerned with controlling employees’ online activities that it blocked access to all generative artificial intelligence websites and locked down YouTube. So Smith took matters into her own hands. She used a personal ChatGPT account to help with ...

Vast Data adds vector search and serverless functions to its scalable data platform

Vast Data Inc. today announced enhancements to its Vast Data Platform, enabling it to support structured and unstructured data in a single DataSpace with linear and secure scaling. The enhancements are aimed at enabling enterprises to build artificial intelligence applications, agentic workflows and high-speed inferencing pipelines more easily. The new capabilities combine real-time vector search, fine-grained ...