Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

SIOS aims to bring order to virtual machine complexity

Breaking out of its high-availability computing niche, SIOS Technology Corp. is today announcing a virtualization monitoring and optimization platform tuned to VMware, Inc. environments. The company, which was founded in 1999 as a maker of clustering software, says its SIOS iQ technology can detect the full realm of devices, processes and relationships in a virtualized ...

IBM outsourcing deal validate’s Wikibon “mega-data center” vision

IBM’s massive nine-figure contract to help Columbia Pipeline Group Inc. upgrade its infrastructure and internal employee support operations over a five-year period is symbolic of a bigger transformation outlined by Wikibon cofounder David Floyer (below) in a concept he calls the “mega-data center.” Floyer first articulated this vision a year ago and recently updated it ...

Former HP exec Veghte signs on as head SurveyMonkey

Having spearheaded much of the strategy behind cleaving Hewlett-Packard Co. in two, Bill Veght will face a very different challenge in his new role: Pulling together a company that’s coping with grief. SurveyMonkey, Inc., a fast-growing provider of online research tools, today announced that Veghte would become its new CEO, filling the void left when former CEO David Goldberg ...

How Sprint is making customer service social

Ever since @ComcastCares kicked off the social media customer service revolution seven years ago, companies have been evolving and refining their approach to handling customer service issues in a proliferating number of channels in ever-tighter timeframes. Telecommunications service provider Sprint Corp. is adopting a new approach to customer service that empowers agents to move incoming ...

Ask a Wikibon Analyst – How big a deal is Apache Spark really?

In the world of Big Data, 2015 is rapidly shaping up as the year of Spark. The Apache analytics engine has captured the industry’s imagination and prompted some people to predict that Spark will be a bigger deal than Hadoop, which was yesterday’s shiny bauble. IBM closed out the first half of the year with ...

HP loses another top exec as it prepares to detail breakup plans

A little over a year ago, Hewlett-Packard Co. Enterprise Group EVP Bill Veghte kicked off the company’s Discover conference by proclaiming “HP is back.” However, he won’t be around to enjoy a victory lap. HP announced this morning that Veghte is leaving the company for an unspecified “new opportunity.” His departure comes at a somewhat awkward ...

Analytics transform sales reporting at 130-year-old industrial supplier

When your company sells 400,000 distinct items with a half million SKUs in a configure-to-order business across 100 countries, record-keeping can be a challenge. That was the case at A. W. Chesterton Co., a 120-year-old industrial supplier, before an analytics dashboard gave it unprecedented sales insights. Chesterton makes industrial fluid sealing systems, protective coatings, cleaners, ...

Blazent gives its IT insight platform a Big Data boost

IT operations intelligence firm Blazent, Inc. is giving its data discovery and quality management platform a Big Data makeover with a series of enhancements aimed at improving scalability and speed. Blazent’s software reaches out to assets across the enterprise – ranging from systems management databases to backup devices to individual PCs – and pulls information ...

Capriza enhances its toolset for simplifying mobile apps

Capriza, Inc. has enhanced its mobile app customization suite with improved usability, speed and personalization. The company, which has raised more than $50 million from a blue-chip list of investors, has a novel approach to making enterprise applications more usable on mobile devices. It deploys a virtual browser in the cloud to act as an intermediary ...

Oracle’s audacious cloud strategy just might work, analysts say

Can Oracle, a late entrant in the cloud infrastructure market, really achieve its audacious goal of going to head-to-head with Amazon Web Services (AWS)? Many people think so. In rolling out 24 new cloud services yesterday and committing itself to basically putting its entire product family online, Oracle pulled out the heavy weaponry. For example, ...