Paul Gillin
Latest from Paul Gillin
Qualtrics says its new AI agents can satisfy most customer complaints without human guidance
Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial intelligence agents it says can address most customer interactions automatically and without human intervention. Experience Agents are trained on the company’s database of over 15 billion questions and answers derived from customer interactions. They are designed to interact ...
Shadow AI: Companies struggle to control unsanctioned use of new tools
The multinational retail chain where Katie Smith worked in data analytics and finance for six years was so concerned with controlling employees’ online activities that it blocked access to all generative artificial intelligence websites and locked down YouTube. So Smith took matters into her own hands. She used a personal ChatGPT account to help with ...
Vast Data adds vector search and serverless functions to its scalable data platform
Vast Data Inc. today announced enhancements to its Vast Data Platform, enabling it to support structured and unstructured data in a single DataSpace with linear and secure scaling. The enhancements are aimed at enabling enterprises to build artificial intelligence applications, agentic workflows and high-speed inferencing pipelines more easily. The new capabilities combine real-time vector search, fine-grained ...
Databricks kicks off an initiative to make AI agents easier to build and manage
Databricks Inc. today is kicking off what it calls the “Week of Agents” by introducing new and enhanced products that are intended to help enterprises confidently deploy and scale artificial intelligence agents. AI agents are autonomous or semi-autonomous programs that perceive their environment, make decisions and take actions to achieve specific goals with or without ...
Auxia lands $23.5M for personalized marketing platform
Auxia Inc. said it raised $23.5 million in Series A and seed funding to develop and sell its agentic artificial intelligence platform for personalized customer communications. The startup, which was founded by a team of former Google LLC executives, is focused on the data businesses collect through first-person interactions with customers but often don’t use. ...
Broadcom hopes converged network appliance will ease 5G struggles
Addressing what it says is a fragmented and ad hoc approach to network services deployment that has hampered wireless network deployment, Broadcom Inc. today debuted VeloSky, a converged networking appliance targeted at communications service providers that want to offer integrated fiber, cellular and satellite connectivity through a single appliance. Broadcom said it hopes to address the ...
Red Hat cozies up with telecom providers as open standards gain traction
Red Hat Inc. is taking advantage of the growing popularity of the Open Radio Access Network and the related Artificial Intelligence RAN specification to highlight a number of new partnerships it has forged with telecommunication providers, in announcements to be made at the MWC mobile world congress conference kicking off Monday in Barcelona. “One of ...
IDC debuts AI-fueled software procurement analysis service
Market research firm International Data Corp. today is releasing a new application aimed at helping enterprise executives simplify the software procurement process. IDC TechMatch uses generative artificial intelligence and IDC’s database of information about products and vendors to enable buyers to narrow buying criteria, evaluate vendors according to weighted preferences and generate draft requests for ...
Exclusive: ClarityQ raises $3.7M to apply AI to digital product usage analysis
Israeli startup ClarityQ Inc. today is launching with $3.7 million in pre-seed funding and plans to apply artificial intelligence to the often complex process of answering questions about technology product usage. Founded by a trio of entrepreneurs with a track record of previous startups and exits, the company employs technology that uses generative and agentic ...
Exclusive: Former Snowflake execs raise $5M for agentic AI that simplifies data operations
Genesis Computing Inc., a startup building generative and agentic artificial intelligence capabilities for use with cloud data management platforms, today said it has raised $5 million in seed funding. The company, which was founded last April by two former Snowflake Inc. executives, said it will use the funding to develop and sell AI agents that ...