R. Danes
Latest from R. Danes
Think app lift-and-shift was bad? Data migration can ruin machine learning
Lift and shift has not been the greatest friend to those migrating to cloud. Many hustled legacy applications to cloud to little, if any, positive effect; some wound up “repatriating” apps once the bill arrived. Likewise, valuable data from on-premises systems can’t be dumped cold into the cloud; after all, next-gen machine-learning applications in cloud stand ...
Rancher CEO on k3s: Kubernetes is the new Linux; you run it everywhere
Once, Kubernetes was just some geeky cloud-native project for orchestrating containers (a virtualized method for running distributed applications). Isn’t it funny how it’s worked its way into practically every tech conversation in just a few years? In fact, thanks to technologies that shrink and simplify it, Kubernetes is about to find its way into even ...
VIDEO EXCLUSIVE
To stretch donations, Red Cross adopts open-source and cloud-native technologies
An organization based on donations will face austerity at times. Wisely allocating volunteers demands a constant reshuffling of the deck of priorities. That takes rapid communication that isn’t always easy within large, monolithic structures — organizational or technological. The American Red Cross knows that all too well. It has found that less monolithic open-source models are ...
ANALYSIS
What will happen when CNCF connects all the Kubernetes dots?
Imagine it’s 2015, and the Cloud Native Computing Foundation just sprang into being. Had you contributed a project then, you’d probably now have mixed feelings about how Kubernetes — a platform for orchestrating containerized software applications — hogs the community’s attention. When will CNCF make room on the couch for all the other cloud-native projects? ...
CX leaders are crushing the competition — here’s how to be one of them
When inking routes through their digital-transformation maps, companies ought to ask: Where do they all lead? At least one end goal should be renovated customer experience. If digital-experience initiatives don’t ultimately help draw, gratify and hold customers, what are they good for? Probably not a lot — so why are many companies cooking DX on the ...
Why the workload may dictate multicloud economics
Statements like “we run on AWS” and “we run on Google Cloud” are increasingly punctuated with commas instead of periods. Multicloud is dividing information-technology environments into checkerboards with legacy workloads here, cloud-native workloads there, and so on. This demands services that can hack it in any and all clouds; and it may even disaggregate and ...
VIDEO EXCLUSIVE
Managing multicloud mayhem: Single pane of glass, meet single workflow
First, companies had to learn to migrate applications from on-premises to the cloud. That resulted in ugly surprises on the monthly bill, on-premises repatriations, and other fun stuff. Now, even as many groan from cloud growing pains, they’re hearing that they’re behind the curve if they’re not multicloud, which can mean multiple public clouds, on-premises cloud, ...
Why does CX-ready survey data collect dust in most companies?
Look at the number of devices such as laptops, smartphones and tablets; social platforms — these have all become sources of consumer data. One would think companies could easily combine them into flawlessly tailored customer experiences. The reality is that not many of them are delivering anything mind blowing. What gives? The problem can be seen in ...
The secret ingredient to stellar CX sitting on the office floor
Want to ensure customers are consistently satisfied with a brand or product? Get in touch with the employees who field those make-or-break service requests. Their available tools and methods are what leave smiles or scowls on customers’ faces. One route to customer loyalty is through employees’ hearts, minds and complaints, according to Kristy Schaffler (pictured), director ...
VIDEO EXCLUSIVE
What happens when business software users pool data for analytics?
How far can a company doing its own data analytics go toward certainty? Its work might turn up interesting insights; they might even be helpful or indicative. But will they earn the adjective — prescriptive — that’s sweet music to the ears of all data scientists? Companies are selling plenty of software that promises to turn ...