R. Danes, Author at SiliconANGLE

Cube Event Coverage

Here’s why a voice feature is the best market-research tool

By R. Danes Nov 6, 2019

Imagine trying to satisfy diverse customers via a traditional call-routing system. How many options can a company provide a caller before he or she becomes impatient? How many callers will select an ill-suited option…

Cube Event Coverage

Microsoft makes bid for hybrid-cloud stewardship with Azure Arc

By R. Danes Nov 6, 2019

Most companies have abandoned the either/or approach to infrastructure. They now know they’ll operate both on-premises and in the cloud for the foreseeable future. But the model hybrid environment remains out of focus. Is…

Big Data

IT desperately needs a ‘too long; didn’t read’ line for growing systems data, alerts

By R. Danes Oct 31, 2019

Who hasn’t wished for a ‘too long; didn’t read’ line to go along with the reams of data stacking up in businesses? It isn’t just data on customers or market conditions; the systems inside…

Big Data

Zendesk and PagerDuty get the whole company playing on CX team

By R. Danes Oct 30, 2019

To a customer, a great user experience is, well, kind of boring most of the time. There are no surprises except for occasional pleasant ones — like discount offers. To companies making it happen,…

Big Data

Every problem’s a data problem, says Splunk. Can its new platform fix them?

By R. Danes Oct 29, 2019

Splunk Inc. is getting serious about this data platform thing. The company wants to get friendly with data from any source — not just the Splunk index. The idea is that a large, inclusive…

Cube Event Coverage

Managed services, automation pack one-two punch against security complexity

By R. Danes Oct 28, 2019

Security departments are buried in point solutions. They may not want more, but with new threats flying at them like a fleet of frisbees, do they have a choice? Managed security services are positioning…

Cube Event Coverage

Intelligent automation for processes that aren’t created equal

By R. Danes Oct 17, 2019

Surprise: Automation isn’t a big, one-size blanket to drape over every single business process. Shocker: Just because a business or information technology process should be automated does not mean it should be. And no,…

Big Data

Boomi spins integration money-maker into data privacy, analytics

By R. Danes Oct 8, 2019

Do you know what your company’s data is doing right this minute? Who is accessing it? Is it secure? What does it have to say about the state of business, customers, future trends? It…

Cube Event Coverage

Bahrain’s young tech hub channels Silicon Valley spirit, adds gov-backed flavor

By R. Danes Oct 8, 2019

Today, the words Silicon Valley are synonymous with technological innovation, but this wasn’t always so. The heavily logoed chunk of Northern California was wrought into the world’s tech capital, bit by laborious bit, by entrepreneurs…

AI

Small data weighs in against big data in on-the-job AI

By R. Danes Oct 3, 2019

Designing artificial intelligence is an exercise in cyclical maximizing and minimizing. We need supersized data sets to train algorithms, but those algorithms must zoom in on answers to very specific questions. Single domains contain…

R. Danes

Here’s why a voice feature is the best market-research tool

Microsoft makes bid for hybrid-cloud stewardship with Azure Arc

IT desperately needs a ‘too long; didn’t read’ line for growing systems data, alerts

Zendesk and PagerDuty get the whole company playing on CX team

Every problem’s a data problem, says Splunk. Can its new platform fix them?

Managed services, automation pack one-two punch against security complexity

Intelligent automation for processes that aren’t created equal

Boomi spins integration money-maker into data privacy, analytics

Bahrain’s young tech hub channels Silicon Valley spirit, adds gov-backed flavor

Small data weighs in against big data in on-the-job AI

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