R. Danes
Latest from R. Danes
VIDEO EXCLUSIVE
Here’s why a voice feature is the best market-research tool
Imagine trying to satisfy diverse customers via a traditional call-routing system. How many options can a company provide a caller before he or she becomes impatient? How many callers will select an ill-suited option and reach someone untrained in a particular issue? This old, paint-by-numbers model contrasts with how companies now use voice and chat ...
Microsoft makes bid for hybrid-cloud stewardship with Azure Arc
Most companies have abandoned the either/or approach to infrastructure. They now know they’ll operate both on-premises and in the cloud for the foreseeable future. But the model hybrid environment remains out of focus. Is it a suite of public-cloud services stood up on-prem? Or is it perhaps an on-prem appliance with arms extending to cloud? And ...
IT desperately needs a ‘too long; didn’t read’ line for growing systems data, alerts
Who hasn’t wished for a ‘too long; didn’t read’ line to go along with the reams of data stacking up in businesses? It isn’t just data on customers or market conditions; the systems inside information-technology departments are throwing off more data, too. This data may inform immediate decisions about business-critical IT operations and security. The ...
Zendesk and PagerDuty get the whole company playing on CX team
To a customer, a great user experience is, well, kind of boring most of the time. There are no surprises except for occasional pleasant ones — like discount offers. To companies making it happen, it’s a hot and breathy team sport played by developers, engineers, support agents, and sales teams. To enable them, many are ...
Every problem’s a data problem, says Splunk. Can its new platform fix them?
Splunk Inc. is getting serious about this data platform thing. The company wants to get friendly with data from any source — not just the Splunk index. The idea is that a large, inclusive platform can ultimately get more juice from data — business insights, social impact, etc. — than a hodgepodge of software products. ...
VIDEO EXCLUSIVE
Managed services, automation pack one-two punch against security complexity
Security departments are buried in point solutions. They may not want more, but with new threats flying at them like a fleet of frisbees, do they have a choice? Managed security services are positioning themselves as a better alternative; could these more comprehensive, packaged offerings dig security teams out of the pile of point solutions? ...
VIDEO EXCLUSIVE
Intelligent automation for processes that aren’t created equal
Surprise: Automation isn’t a big, one-size blanket to drape over every single business process. Shocker: Just because a business or information technology process should be automated does not mean it should be. And no, it doesn’t replace human business sense or process planning. So what is automation, exactly, and how should companies be using or ...
Boomi spins integration money-maker into data privacy, analytics
Do you know what your company’s data is doing right this minute? Who is accessing it? Is it secure? What does it have to say about the state of business, customers, future trends? It could take an armful of data-monitoring and analytics tools to answer all of these questions. Is there less labor-intensive means to ...
Bahrain’s young tech hub channels Silicon Valley spirit, adds gov-backed flavor
Today, the words Silicon Valley are synonymous with technological innovation, but this wasn’t always so. The heavily logoed chunk of Northern California was wrought into the world’s tech capital, bit by laborious bit, by entrepreneurs at Intel Corp. and other pioneering companies, as well as academics at tech-friendly institutions such as Stanford University. With the Valley’s examples to ...
Small data weighs in against big data in on-the-job AI
Designing artificial intelligence is an exercise in cyclical maximizing and minimizing. We need supersized data sets to train algorithms, but those algorithms must zoom in on answers to very specific questions. Single domains contain high-quality, pertinent data for business use cases, but much training and iterating is needed to produce a reliable AI product. Balancing ...