R. Danes, Author at SiliconANGLE

Cloud

Cloud microservices democratize cutting-edge communication tech

By R. Danes Mar 22, 2019

Unified communications software. It may sound like something reserved for giant organizations with thousands of dispersed personnel, but it’s not. It’s really just software to improve all types of communication in enterprises. And with cloud…

IoT

In the zone with new AI-enabled devices for collaboration clouds

By R. Danes Mar 21, 2019

Cloud-based enterprise communication technology extends users plenty of favors. Users no longer have to configure different components of collaboration tools themselves. They can now access ready-made, holistic, software as a service solutions. But users still need collaboration…

AI

The best CX is good AX: Intelligence for contact-center ‘super agents’

By R. Danes Mar 21, 2019

It’s getting tougher for companies to secure customer loyalty. Online product reviews and easy-opt-out digital models let them research and switch brands in a few clicks. The business is on the line during the…

AI

Jarvis on the job? An analyst’s enterprise-AI reality check

By R. Danes Mar 20, 2019

Enterprise technology has come a long way from the conference-call speaker phone. Workers increasingly want artificial intelligence and automation to complete tasks on their behalf. But can we really expect Jarvis from “Iron Man”…

AI

Thanks for sharing: Should companies pool data for strong AI algorithms?

By R. Danes Mar 20, 2019

Does the future of accurate data analytics rest on companies learning to share? Selecting training data for algorithms raises tricky question about greater good versus competitive advantage. The market for advanced call-center software is a…

Startup of the Week

Marketers moonlighting as data scientists? Get real. Hire a data team

By R. Danes Mar 18, 2019

Some companies opt to run random big-data experiments in pockets of their organizations. Perhaps marketing will hire a person or two to help them analyze data on lead conversion. Maybe they will derive profitable…

Emerging Tech

Alaska Airlines and others ‘tech out’ planes, apps and more to land flyers

By R. Danes Mar 14, 2019

Technology is taking to the skies. Airlines are staking new competitive territory with tech on and off planes. Data-driven applications, on-board Wi-Fi connectivity, and virtual reality are just some things they are offering to…

Big Data

WiDS Datathon mixes up data science with collaborative teams

By R. Danes Mar 11, 2019

If only a data set and some pre-packaged data-analytics software were all it takes to solve real-world problems. The reality is that tools require hands to ply them. And just like a comprehensive data…

Cube Event Coverage

In troubled times for media, the inspiring legacy of Computerworld founder Patrick McGovern

By R. Danes Mar 11, 2019

What would the history of information technology be without Patrick McGovern? Most readers may not know his name, but they likely have read a number of publications within his technology media empire, International Data…

Startup of the Week

AI’s people problems: Pros tackle ethics and bias in data science

By R. Danes Mar 8, 2019

Two developments have ushered in this golden age of data analytics. One is the gargantuan, always-expanding volume of data available. The other is advanced new machine-learning and artificial-intelligence technology. One might think these two…

R. Danes

Marketers moonlighting as data scientists? Get real. Hire a data team

Alaska Airlines and others ‘tech out’ planes, apps and more to land flyers

In troubled times for media, the inspiring legacy of Computerworld founder Patrick McGovern

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