R. Danes
Latest from R. Danes
Startup sees good in Facebook, connects homeless with family
There is growing concern in the Bay Area that technology isn’t being all it can be in the social justice realm. Why aren’t tech companies working harder to cure societal ills? Can’t nonprofit organizations and charities use new tech as effectively as commercial businesses? One startup that aids individuals experiencing homelessness is taking these concerns ...
AIOps is ‘bigger boat’ to hunt Jaws lurking in modern IT
Information technology has morphed into a beast that companies 10 years ago couldn’t have imagined. Multicloud, distributed systems, software-defined everything — it adds up to a circus of unruly animals. The old methods — human surveillance and traditional monitoring — can’t tame them all. Companies need both human and artificial intelligence to navigate the new ...
VIDEO EXCLUSIVE
Network of know-it-alls fixes buggy AI
It’s a known fact that online customer service, by and large, isn’t the most pleasant experience. Companies often have ambitious plans to improve it with automation and artificial intelligence (think chatbots). But such initiatives often lack the data-based fundamentals, specifically the right answers to common questions, to deliver a great customer experience. Inserting a vast pool of answers and ...
Cisco tours world for locally sourced, globally scalable innovation
Waiting for Silicon Valley to solve the economic, industrial and social ills in Oceania? It might be smarter to pair advanced technology with local wisdom about region-specific problems. What comes out may be groundbreaking, globally scalable products and services. This is the idea behind Cisco Systems Inc.’s globally dispersed innovation centers; San Jose, California, doesn’t ...
Nix the New Year’s innovation resolution — mini sprints get more done at work
There are several theories about why a company’s innovation projects, whether for big data or artificial intelligence, are failing. Some argue that nothing’s wrong with the technology; it’s the culture that keeps companies stuck. Indeed, many innovation plans are woefully out of step with the pace at which innovation is happening in the world, according to Vittorio Viarengo (pictured), vice ...
Making complex tech easy to use is new vendor value prop
Trade show aisles are stuffed full of products that build software applications these days, serving every degree of customizability. Where one company may run a data center and craft its software from scratch, another might pick up some pre-built Legos and snap together an app in no time. Determining the level of prefabrication their software needs depends on their in-house skill ...
You should be doing hundreds of AI projects — seriously. Here’s how
Bad news for companies swelling with pride over their new artificial intelligence project: The odds of pocketing any business value from one AI pilot are slim. They’re going to have to rapidly cycle through lots of projects to improve odds. It’s possible — companies just have to stop thinking of AI as magic and start plying ...
Future IT systems think, act and adapt like people
For those companies with pockets of innovation success, the challenge is to scale constant, iterative innovation throughout their organization. To do so, companies must rethink their entire information technology systems, but what does this system of the future look like? “It naturally is about breaking down barriers — between systems, between businesses, in between humans and machines,” said Chris Scott (pictured, right), ...
What the 14 percent of companies winning at innovation do differently
Companies worried they’re not keeping up with the innovation Joneses shouldn’t feel too badly. Shockingly, few companies are seeing returns on their innovation investments, according to recent research from Accenture LLP. Luckily, there are a handful of successes in the bunch from which the rest of us can learn. Over the past five years, companies have spent ...
Call center recall: Amazon relieves long-suffering contact centers
Anybody recall their last contact-center experience fondly? One suffers plenty of inefficiencies and hassles when attempting something that should be easy — like switching a subscription plan or challenging an item on a bill. Thank goodness some folks are finally cutting through this thicket of frustrations with modern technology. “This space — contact center — hasn’t really radically ...