R. Danes, Author at SiliconANGLE

Apps

Startup sees good in Facebook, connects homeless with family

By R. Danes Jan 8, 2019

There is growing concern in the Bay Area that technology isn’t being all it can be in the social justice realm. Why aren’t tech companies working harder to cure societal ills? Can’t nonprofit organizations…

Startup of the Week

AIOps is ‘bigger boat’ to hunt Jaws lurking in modern IT

By R. Danes Jan 7, 2019

Information technology has morphed into a beast that companies 10 years ago couldn’t have imagined. Multicloud, distributed systems, software-defined everything — it adds up to a circus of unruly animals. The old methods —…

AI

Network of know-it-alls fixes buggy AI

By R. Danes Jan 7, 2019

It’s a known fact that online customer service, by and large, isn’t the most pleasant experience. Companies often have ambitious plans to improve it with automation and artificial intelligence (think chatbots). But such initiatives often lack the…

Emerging Tech

Cisco tours world for locally sourced, globally scalable innovation

By R. Danes Jan 7, 2019

Waiting for Silicon Valley to solve the economic, industrial and social ills in Oceania? It might be smarter to pair advanced technology with local wisdom about region-specific problems. What comes out may be groundbreaking,…

Emerging Tech

Nix the New Year’s innovation resolution — mini sprints get more done at work

By R. Danes Jan 7, 2019

There are several theories about why a company’s innovation projects, whether for big data or artificial intelligence, are failing. Some argue that nothing’s wrong with the technology; it’s the culture that keeps companies stuck. Indeed, many innovation plans…

Cloud

Making complex tech easy to use is new vendor value prop

By R. Danes Jan 3, 2019

Trade show aisles are stuffed full of products that build software applications these days, serving every degree of customizability. Where one company may run a data center and craft its software from scratch, another might pick up…

AI

You should be doing hundreds of AI projects — seriously. Here’s how

By R. Danes Jan 3, 2019

Bad news for companies swelling with pride over their new artificial intelligence project: The odds of pocketing any business value from one AI pilot are slim. They’re going to have to rapidly cycle through…

AI

Future IT systems think, act and adapt like people

By R. Danes Jan 3, 2019

For those companies with pockets of innovation success, the challenge is to scale constant, iterative innovation throughout their organization. To do so, companies must rethink their entire information technology systems, but what does this system of the future look like?…

Emerging Tech

What the 14 percent of companies winning at innovation do differently

By R. Danes Jan 3, 2019

Companies worried they’re not keeping up with the innovation Joneses shouldn’t feel too badly. Shockingly, few companies are seeing returns on their innovation investments, according to recent research from Accenture LLP. Luckily, there are…

Apps

Call center recall: Amazon relieves long-suffering contact centers

By R. Danes Jan 2, 2019

Anybody recall their last contact-center experience fondly? One suffers plenty of inefficiencies and hassles when attempting something that should be easy — like switching a subscription plan or challenging an item on a bill. Thank goodness…

R. Danes

Network of know-it-alls fixes buggy AI

Cisco tours world for locally sourced, globally scalable innovation

Nix the New Year’s innovation resolution — mini sprints get more done at work

Making complex tech easy to use is new vendor value prop

You should be doing hundreds of AI projects — seriously. Here’s how

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