Those of us who fervently follow tech and social media news have been pondering what’s next for quite some time. The evolution of the web has looked something like this (warning: this is a simplified view – each one of those developments merits a book of its own – or at least a whitepaper): At ...

Community management is not new. People have been managing communities since communities and user groups were first created. Someone has always had to make sure that the community or user group is humming along like a well-oiled machine. The fast spread of social media has changed the role of a community manager, and has created ...