Valentina Villamil
Latest from Valentina Villamil
A customer calling a support line doesn’t think about org charts. They don’t know or care whether they’ve reached the storefront, the billing department or the contact center, since to them it’s all just one continuous relationship with a brand. Most companies …
Contact center AI faces its resolution test as metrics fall out of step
Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as the constraint that decides whether the investment pays off. Contact centers combine high interaction volumes, heavy labor costs and visible moments of truth with …
CrowdStrike’s Falcon Guardian shrinks an AI agent’s blast radius
An AI agent doesn’t need to be malicious to cause damage. It just needs to reason its way into the wrong system, the way a well-meaning agent handling a finance report might decide it needs a code repository it was never meant …
Frontier AI research moves into cyber defense as attackers gain speed
Frontier artificial intelligence research is moving into security operations, and the arrival of a cyber superintelligence lab at one of the industry’s largest platform companies marks how far that shift has traveled. The question is no longer whether models can spot threats, …
CEO George Kurtz says the AI control plane is CrowdStrike’s next security frontier
The artificial intelligence control plane is emerging as the next contested layer of enterprise security, as autonomous agents spread across endpoints, cloud workloads and identity systems faster than most organizations can inventory them. A year of agent-driven attack activity has replaced the …
Cybersecurity gets its own model family as defenders look to close the AI gap
Frontier AI has reset the balance of power in security, and so far the advantage has run one way. Attackers can pick up general-purpose models at will, even though no one built them for defenders, pushing the industry toward purpose-built systems trained …
Breakout time hits zero as CrowdStrike unveils autonomous red teaming: theCUBE’s Fal.Con 2026 day one keynote analysis
For years, security teams measured their odds by “breakout time,” the minutes an attacker needs to move from initial foothold to lateral movement. That clock used to run in hours; at this week’s CrowdStrike Fal.Con keynote, the number effectively hit zero. The …
Security moves below the operating system as AI PCs take on the data protection job
Chipmakers and device makers are rebuilding enterprise data loss prevention around on-device AI security, as employees paste sensitive material into chatbots and assistants faster than rules-based tools can inspect it. Nearly 40% of all data moving into AI tools now involves sensitive …
Data loss prevention gets a second act as AI rewrites an old security problem
Security vendors are rebuilding data loss prevention, or DLP, around contextual understanding rather than pattern matching — and AI-powered DLP is giving the category’s most stubborn unsolved problem a second act. Decades of rule-based DLP tools left security teams buried in alerts …
From private cloud to private AI cloud, software decides who wins
Enterprise experimentation with cloud AI has run into a wall of data-control, sovereignty and token-cost questions, pushing intelligence back toward infrastructure enterprises own. The result is a rebuild of the private cloud as an AI platform, where production inference, not experimentation, sets …