As a company whose motto is delivering great moments of service for its customers, IFS AG has honed and expanded its CX mandate. “I do a lot of work with the research and development team, but I also have a role that spans sales, consulting and support,” said Cathie Hall (pictured), senior vice president of experience at IFS. “So, ...

In response to a growing cyber threat landscape, a pressing need has emerged for specialized data resiliency. Even the most prepared can find themselves caught in the crosshairs when data loss strikes. This finding, among many others, are included in a recent Druva Inc.-commissioned industry survey with 500 chief information officers across 20 industries, carried out by ...

The task of managing an evolving work culture often falls to human resource professionals. The C-suite at Dell Technologies Inc. were prepared for and are now embracing the hybrid work paradigm that emerged during and after the COVID-19 pandemic. “We’ve been doing hybrid before hybrid was a thing,” said Jenn Saavedra (pictured), chief human resources officer ...

The recent story of Dell Technologies Inc. is one part spellbinding and other parts fraught with uncertainty. From owning a highly coveted industry prize in VMware Inc. to losing it, and the financial turbulence in between, Dell is weathering past uncertainty to plan a future with the products and services it does control. “CSG is ...

The pandemic disrupted most in-person activities. But while some companies sank, others swam by harnessing the opportunities within a new system of order. One of those was enterprise software solution provider IFS AB, which achieved its goal to become a leader in the field service management industry. “We’d always been a contender in the ERP space, and ...

There is real pressure to secure data across a business’ distributed cloud infrastructures. With a new norm for remote workforces, organizations must cope with the sudden vaporization of the traditional security perimeter and rising ransomware costs. Fifty percent of those affected by ransomware also lost data, according to a recent study by the International Data ...

Robotic process automation came with the promise of unlocking new enterprise value and efficiency, and although it has delivered on that promise, there’s room for advancement in automation use cases within the enterprise and public sector. UiPath Inc. weathered its fledgling start as a software development company and is now one of the world’s largest ...

Manufacturing, energy, distribution, asset management and services are some arterial industries driving the world economy. During the recent pandemic, however, they were also some of the most heavily hit. IFS AG, a global enterprise software solutions provider, is working to solve these industries’ digital-transformation pain points as it solidifies its position in the marketplace. Seventy-one percent of ...

For enterprise cybersecurity initiatives to be effective today, they must be continuous and proactive. Organizations simply can’t risk a real breach to test their security mettle. But what does it take for cybersecurity strategies to be deemed proactive? Usually, it implies a balanced mix of observability and continuous verification. Penetration testing has emerged as one ...

Robotic process automation is already a mature solutions niche. So, as companies stand-up thousands of simultaneous workflows, how can they efficiently monitor to ensure that such a core business process doesn’t break in production? “So RPA testing [happens] on the UiPath Test Suite, which, as the name suggests, is a suite of products,” said Thomas Stocker (pictured, ...