Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the contact-center-as-a-service or CCaaS providers’ direction, where their products have expanded beyond the traditional agent to other customer-facing roles. Five9 today took a big step in this direction by entering ...

The 2024 edition of Cisco Systems Inc.’s global user event Cisco Live is particularly important, as artificial intelligence has redefined networking, security, observability and collaboration. The fundamental tenet of my research is that share shifts happen when markets transition, putting the incumbent vendors at risk if they don’t evolve with the industry. In the past, Cisco has ...

Hewlett Packard Enterprise Co. announced today the launch of HPE Aruba Networking Enterprise Private 5G, an offering designed to assist customers in expediting and streamlining the deployment and management of private 5G networks. The company said the offering will deliver reliable wireless coverage across enterprises, resulting in previously unimagined applications. I had the opportunity to receive ...

Nvidia Corp. today unveiled a series of advancements in artificial intelligence technology at Computex 2024, where it’s showcasing its latest innovations in consumer computing, accelerated computing, networking, enterprise computing, and industrial digitalization. From new AI laptops to the powerful Blackwell platform and the Spectrum-X Ethernet network, Nvidia’s announcements at Computex offer a comprehensive view of the future ...

The annual Cisco Live 2024, to be held June 2-6 in Las Vegas, will boast Elton John as the music artist performing at the Wednesday night celebration event, as well as seven-time Super Bowl champion Tom Brady and Formula 1 driver Oscar Piastri as special guests. However, while those names create exciting entertainment, the more than ...

IBM Corp.‘s annual Think event in Boston showed how the company has had a complete facelift in the era of Chief Executive Arvind Krishna. Krishna (pictured) has used the boom in artificial intelligence to reposition the company around Watson and make that the focal point of IBM’s next platform. I left Think 2024 more positive about ...

Juniper Networks Inc. announced enhancements this week to its AI-Native Networking Platform, aimed at adding value to its cloud-hosted products. These products use Mist AI to optimize user experiences and simplify operations, as well as network assistant Marvis. The new features detect and fix network, application and security issues, which enables customers to anticipate user needs. The ...

The day after Cisco Systems Inc. announced its third-quarter 2024 earnings, investors are wavering on the results, as the stock was falling 2% this morning, reversing a 5% jump after-hours Monday. The company reported revenue of $12.7 billion, down 13% year-over-year — 16% without Splunk — and $70 million ahead of consensus estimates. Gross margins remain ...

The RSA Conference 2024 last week was dubbed as the artificial intelligence security show, and rightfully so, as AI was prevalent across keynotes, sessions and the show floor. That’s all fine and dandy, but it’s important to understand the engine that drives AI is data. Last year, Amazon Web Services Inc. announced Amazon Security Lake, to provide ...

Before last week’s RSA Conference, Infoblox Inc. announced that its threat intel researchers uncovered “Muddling Meerkat,” which it characterizes as “a likely PRC state actor with the ability to control the Great Firewall of China.” The GFW censors and controls internet traffic entering and exiting China. The company said the threat actor used sophisticated techniques to ...