Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools. Launching in the spring of 2025, Mitel CX is part of the company’s broader effort to modernize its contact center offerings. While most of the industry has ...

Cloud security provider Zscaler Inc. updated its Zero Trust Segmentation solutions Tuesday, with an eye to improving security, reducing complexity and lowering costs — specifically targeting organizations with widely distributed infrastructure, such as branch offices, factories, data centers and cloud environments. Historically, these environments have been challenging to secure as they required on-premises appliances but had ...

Cisco Systems today announced its new Wi-Fi 7 access points. During the main keynote at Cisco Live APJC in Melbourne, Tom Gillis, senior vice president and general manager of the Cisco Security Business Group, introduced the products and mentioned that Cisco’s goal with the new APs is to give its customers the ability to “solve for ...

Broadcom Inc. announced new capabilities for its VMware Cloud Foundation or VCF private cloud platform at this week’s VMware Explore 2024 in Barcelona, focusing on the company’s focus on the growing adoption of artificial intelligence, national digital sovereignty and cyber resilience. These factors have also been causing companies to reevaluate their cloud strategies. Many chief information ...

Next week, the U.S. will have its presidential election, and Donald Trump versus Kamala Harris is as close a race as we have ever had in this country. As the election has drawn closer, I’ve talked with many information technology and business leaders who are watching closely as there are implications for the technology industry. ...

Celona Inc., a California-based private 5G network provider, today announced two new capabilities to its enterprise clients and partner roster. The company introduced Celona Aerloc, a suite of security features and integrations to address the complex security needs of industrial enterprises, including zero-trust network access and device authentication. It also announced its Frequency Partner Program, a ...

In the communications business, the artificial intelligence wars are on. As an analyst, I tend to focus on market transitions as that’s when significant share change happens. When the cloud first came to unified communications and contact centers, Webex established itself as a leader, which enabled it to be acquired by Cisco Systems Inc. The ...

Artificial intelligence was a big topic this year at GITEX Global 2024. As the world’s largest tech event got underway in Dubai, Avaya LLC announced it would implement an AI-based virtual assistant for Dubai Police. One of the things I like about GITEX is that it showcases the “art of the possible,” particularly with government services. In ...

Advanced Micro Devices Inc. last week introduced its next-generation AI networking components — the Pensando Salina data processing unit and the Pensando Pollara 400 AI network interface card, both of which are core components in the artificial intelligence infrastructure landscape. The components address the growing demands of hyperscale data centers and AI workloads, with implications for ...

C1, a technology solutions provider focused on integrated information technology services and digital transformation strategies, recently unveiled a set of solutions intended to address some key trends in the enterprise IT sector, particularly around modernization, cloud services and security. Organizations face increasing complexity due to remote and hybrid work environments and fast-evolving security challenges. This ...