Cisco Systems Inc. held its annual Partner Summit this week in Las Vegas, bringing together thousands of global partners to exchange ideas and learn about the networking giant’s most recent innovations. Cisco has one of the largest and most diverse partner ecosystems in the information technology industry, with about 90% of the company’s revenue flowing through ...

Cisco has set an ambitious new goal to provide digital and cybersecurity skills training to 25 million people over the next 10 years, as part of its Networking Academy program, and this year marks the 25th anniversary since Cisco launched “NetAcad” to address the global skills shortage. Networking Academy is a skills-to-job program, which prepares ...

The term XDR, for extended detection and response, has been bandied about for almost half a decade. I believe I was the first analyst to use it when I authored this post in 2018. When I wrote the post, I had a very specific definition in mind, but like most things in tech, once a ...

This week Box Inc. is using its virtual user summit, BoxWorks 2022, as a way to map out the future of work — which it views as hybrid for good. Box today announced the general availability of the revamped Box Notes for real-time content collaboration and project management, the upcoming beta of Box Canvas, for visual ...

The concept of DevSecOps is simple: By integrating security into the DevOps process, businesses introduce security earlier in the software development lifecycle, enabling cyber protection to “shift left,” reducing risks and eliminating costly rework. Although the concept is easy to understand, implementing it isn’t easy, particularly with legacy security technologies. Most mainstream security is built ...

Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution. The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for ...

Earlier this month, communications provider Avaya Holdings Corp. pre-announced a significant earnings miss. In conjunction with that news, the company announced it was changing its chief executive officer. Out was longtime CEO Jim Chirico, who was a strong operational type of leader. In is Alan Masarek (pictured), the person who revived Vonage from the ashes and through ...

The pandemic-induced digitization of everything has been well-documented as businesses had to shut their doors and find a different way of interacting with customers via digital initiatives. Prior to the pandemic, digital transformation was something most companies were just thinking about. Post-pandemic, it’s something most companies rely on to transact business and provide service and ...

Communications systems provider Avaya Holdings Corp. today named Alan Masarek its next president and chief executive. Masarek will join the company on Aug. 1, succeeding Jim Chirico, who will also resign his position on the board. Chirico has been with Avaya for 15 years, serving as the company’s CEO for the past five. Previous to that, ...

It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five ...