UPDATED 00:38 EDT / OCTOBER 27 2015

NEWS

Enterprise applications are “too complex” claims new study

The complexity of enterprise applications and their underlying infrastructure leads some employees to use simpler, consumer applications instead of approved company tools to complete some critical tasks, a new study has found.

The takeaway comes from a new whitepaper by Capriza Inc., an enterprise mobility vendor whose “modernization platform” aims to reduce the complexity of modern IT infrastructure. The Palo Alto-based startup quizzed more than 1,200 enterprise app users and 300 IT executives for its study, and found that 45 percent said current enterprise apps were too complex and too “clunky” for most employees. The survey also found that just 38 percent of enterprise applications were considered “mobile-friendly” by respondents.

Capriza said the resulting disruptions seems to be having a big impact on worker productivity and customer interactions, and that this has a knock-on affect towards organizations’ bottom lines. In order to avoid this, more than half of those surveyed admitted to using consumer apps like Dropbox instead of company-approved apps.

The survey suggests that developers tasked with building and integrating enterprise apps are unable to satisfy the demands of most employees, who’re accustomed to using simple but efficient consumer apps on mobile devices. Capriza says the majority of workers just “give up” on complicated enterprise apps when a simpler consumer app will do much the same job.

“What’s clear from this survey is that employees simply won’t tolerate subpar enterprise applications — whether mobile or desktop — the rise of Shadow IT and the continued poor adoption of suboptimal mobile apps prove this,” said Yuval Scarlat, CEO and co-founder of Capriza, in a statement.

Unfortunately, most enterprises don’t have any easy options as they look to modernize the enterprise applications they use. Capriza says a simple “rip and replace” strategy is unaffordable for many companies, as the replacement of 1,500 enterprise app licenses would amount to $14 million if hosted in a private cloud, or $20 million if hosted on-premise.

Capriza says one of the biggest costs of app complexity is lost productivity. The whitepaper notes there’s “too many screens and too much information for users to parse through,” and that just takes up too much of employee’s time. According to Capriza, two thirds of enterprise app users admit to wasting time searching and navigating apps to find the data they need.

Capriza recommends that enterprise applications are custom-built with the specific needs of users in mind in order to boost productivity. The best way to do so is by eliminating all of the “white noise” (screens and information) and make it simple for workers to find the data they need.

As expected, Capriza offers up its own software as the perfect solution to enterprise app complexity. It’s so-called “modernization platform” is designed to make legacy enterprise apps “smarter” while extending enterprise mobility.


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