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Cloud

Subscription management company Zuora’s stock plunges on lower guidance

By Mike Wheatley Mar 21, 2019

Updated: Cloud subscription management services firm Zuora Inc.’s stock plunged more than 15 percent today in after-hours trading thanks to light guidance for its fiscal first quarter. Update: On Friday, shares ended up falling…

Security

Oops: Facebook kept up to 600M users’ passwords in plain text for years

By Maria Deutscher Mar 21, 2019

A series of technical mishaps led Facebook Inc. to store the passwords to hundreds of millions of user accounts in unencrypted plain text, it was revealed today. The social networking giant acknowledged the snafu…

Security

Microsoft brings its Defender ATP anti-malware service for Windows to the Mac

By Maria Deutscher Mar 21, 2019

Microsoft Corp. is bringing the security capabilities that it offers to enterprises on Windows to the Mac. The company today released a new iteration of Windows Defender Advanced Threat Protection that runs natively on the three most recent…

Blockchain

Dragonchain and M2030 partner to eradicate malaria with the blockchain

By Kyt Dotson Mar 21, 2019

Dragonchain Inc., a blockchain technology platform incubated at Walt Disney Co., and the humanitarian anti-malaria organization M2030 announced Wednesday a partnership dedicated to fighting malaria in the Asia-Pacific region. M2030 is a Singapore-based humanitarian…

IoT

In the zone with new AI-enabled devices for collaboration clouds

By R. Danes Mar 21, 2019

Cloud-based enterprise communication technology extends users plenty of favors. Users no longer have to configure different components of collaboration tools themselves. They can now access ready-made, holistic, software as a service solutions. But users still need collaboration…

AI

Q&A: How Five9 is using cloud, AI to revolutionize call centers

By Teryn O'Brien Mar 21, 2019

Cloud technologies and artificial intelligence are changing the way that call centers are doing business, and Five9, Inc. — a company dedicated to implementing innovation cloud integration and AI within call centers — has claimed growth…

Big Data

Five9 wants to put love and George Clooney back into the contact center experience

By Mark Albertson Mar 21, 2019

In today’s digital world, after all the infrastructure-tweaking, platform-building and cloud-architecting that consumes vast resources of enterprise time and energy, the ultimate common denominator boils down to customers and love. “We think a lot…

AI

The best CX is good AX: Intelligence for contact-center ‘super agents’

By R. Danes Mar 21, 2019

It’s getting tougher for companies to secure customer loyalty. Online product reviews and easy-opt-out digital models let them research and switch brands in a few clicks. The business is on the line during the…

Emerging Tech

New York City to get self-driving bus shuttle

By James Farrell Mar 20, 2019

An autonomous vehicle will soon start serving people on the streets on New York City, but it won’t be going very far. Boston-based Optimus Ride plans to deploy its self-driving shuttles sometime in the second…

Apps

Report: Apple signs up Wall Street Journal for its upcoming paid news service

By Mike Wheatley Mar 20, 2019

Apple Inc. has reportedly signed up the Wall Street Journal to its upcoming subscription news service, which is likely to be announced next week. The New York Times, which said it won’t be joining…

all stories

Oops: Facebook kept up to 600M users’ passwords in plain text for years

Microsoft brings its Defender ATP anti-malware service for Windows to the Mac

Dragonchain and M2030 partner to eradicate malaria with the blockchain

New York City to get self-driving bus shuttle

Report: Apple signs up Wall Street Journal for its upcoming paid news service

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