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Apps

Call center recall: Amazon relieves long-suffering contact centers

By R. Danes Jan 2, 2019

Anybody recall their last contact-center experience fondly? One suffers plenty of inefficiencies and hassles when attempting something that should be easy — like switching a subscription plan or challenging an item on a bill. Thank goodness…

Cloud

Microsoft targets enterprises with new security-focused Microsoft 365 bundles

By Maria Deutscher Jan 2, 2019

Microsoft Corp. is expanding the Microsoft 365 lineup, a major component of its go-to-market strategy, with two new offerings that place an emphasis on cybersecurity and regulatory compliance. Introduced in 2017, Microsoft 365 is a set of enterprise-focused…

Cloud

70-year-old business acts like a startup with help from Accenture

By R. Danes Jan 2, 2019

What is a 70-year-old business to do when it finally realizes it needs to move to cloud in order to modernize? Does it corral its information technology team and put it through cloud training…

Big Data

Get real: Can you operate mass real-time data infra yourself?

By R. Danes Jan 2, 2019

Consumers expect instant gratification from software applications nowadays. Such demands call for apps that talk back in natural language and resolve queries in real time. The infrastructure required for such an easy end-user experience is anything but…

Infra

Solving distributed systems’ incident-detection whodunit

By R. Danes Jan 2, 2019

Distributed information technology systems are becoming the norm, and they’re complicated to manage when running smoothly. When a problem jams the wheels, it can cause headaches for everyone on an IT team. How do they navigate…

Emerging Tech

Tesla’s stock drops as much as 10 percent after vehicle deliveries disappoint

By Maria Deutscher Jan 2, 2019

Tesla Inc.’s new year is off to a rocky start, with its share price dropping as much as 10 percent today on the news that fourth-quarter vehicle deliveries missed expectations. The stock is down nearly…

Big Data

‘Trip in a tap’ and other ways data’s bumping airline CX to first class

By R. Danes Jan 2, 2019

How does a company map out a winning data analytics strategy? It depends on their end goals. But one thing is certain: no data set is pure rubbish. Even trifles of customer information can…

Blockchain

HashCash unveils blockchain gaming platform for the UK market

By Kyt Dotson Jan 2, 2019

California-based HashCash Consultants LLC, a blockchain distributed ledger consulting company, announced today that the company will bring its blockchain-based gaming platform into the United Kingdom video game market. The platform provides a blockchain system…

Emerging Tech

The internet is a ‘lawless abyss’: Scarlett Johansson on ‘deep-fake’ pornography

By James Farrell Jan 2, 2019

Actress Scarlett Johansson called the internet a “lawless abyss” in an interview with the Washington Post over the weekend about the proliferation of deep-fake pornography. Said to be the highest-paid female actress in Hollywood, Johansson…

Security

2019 security forecast: Cloudy and unsettled, with a chance of gloom

By Paul Gillin Jan 1, 2019

Back in April we asked 22 security experts whether we’re winning or losing the war against cybercriminals, and the consensus was almost unanimously negative. Not much has changed since then, and even the growing…

all stories

Microsoft targets enterprises with new security-focused Microsoft 365 bundles

Tesla’s stock drops as much as 10 percent after vehicle deliveries disappoint

HashCash unveils blockchain gaming platform for the UK market

The internet is a ‘lawless abyss’: Scarlett Johansson on ‘deep-fake’ pornography

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