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How Sprint is making customer service social

Ever since @ComcastCares kicked off the social media customer service revolution seven years ago, companies have been evolving and refining their approach to handling customer service issues in a proliferating number of channels in…

The perfect storm for a data breach

When a severe storm hits, the destruction is palpable -homes flattened, trees on cars blocking yards and streets, and families displaced oftentimes losing all of their belongings. It’s a horrific scene most of us…

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