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How Ironic – Social Media Companies Have the Lowest Customer Service Rankings

By Alex Williams Mar 14, 2012

Zendesk runs help desks for 15,000 customers. The company recently crunched the data from these customers, analyzed it and as a result has set benchmarks for what companies should strive for in their customer…

DevOps Dossier: OrangeScape

By Klint Finley Mar 14, 2012

OrangeScape is a platform-as-a-service, but unlike “general computing PaaSes” like Heroku or Google App Engine, OrangeScape Studio provides a point-and-click interface for building business apps, most comparable to Salesforce.com’s Force.com platform. Apps built with…

Former Yahoo Employee Sides with Facebook in Patent “Envy” Dispute

By Mellisa Tolentino Mar 14, 2012

Andy Baio, a former Yahoo employee, is siding with Facebook in the Yahoo-Facebook patent dispute. In an article on Wired, Baio relays his story of how his patents, which he thought would be used…

Incapsula Report: More than Half of Website Visitors are Machines

By Tom Foremski Mar 14, 2012

Incapsula, a provider of cloud-based security for web sites, released a study today showing that 51% of web site traffic is automated software programs, and the majority is potentially damaging, — automated exploits from…

AllClear Launches ID Mobile, Empowers Consumers to Protect Themselves

By Kristen Nicole Mar 14, 2012

AllClear is putting security matters into consumer hands with AllClear Mobile ID for iOS. The new app will alert consumers when retailers, law enforcement and cyber security experts report that thieves have access to…

Why SSD Based Arrays and Storage Appliances can be a Good Idea (Part I)

By Greg Schulz Mar 14, 2012

Robin Harris (aka @storagemojo) recently in a blog post asks a question and thinks solid state devices (SSDs) using SAS or SATA interface in traditional hard disk drive (HDD) form factors are a bad…

Apple Still Dominates the Tablet Wars, though Android Will Close In by 2015

By Mellisa Tolentino Mar 14, 2012

There are a lot of tablets available these days and it’s quite hard to choose from the buffet. But it looks like no matter how many Android tablets pop up in the market, consumers…

Mobile App Developers Must Weigh Collecting Data, Privacy

By Guest Author Mar 14, 2012

Developers, by nature, want to build the coolest and most useful applications on the market. This often means packing a mobile application with all the latest features and functionality that the platform makes available.…

Is Ambient Discovery the Radical Transparency We Need? The #SXSW Petri Dish

By Kristen Nicole Mar 14, 2012

Is ambient discovery the “radical transparency” the social world needs? There’s been a few conversations cropping up at SXSW this year around ambient social discovery and the future of social media, which is becoming…

Samsung to Supply iPad Screens, AT&T Wants Quiet Settlement

By Mellisa Tolentino Mar 14, 2012

Today’s mobile roundup features Samsung as Apple iPad screen supplier, Apple’s legal battles, AT&T’s silent settlement and more. Samsung Though Samsung Electronics and Apple are battling in court, their soured relationship once again turn…

the latest

How Ironic – Social Media Companies Have the Lowest Customer Service Rankings

Former Yahoo Employee Sides with Facebook in Patent “Envy” Dispute

Incapsula Report: More than Half of Website Visitors are Machines

AllClear Launches ID Mobile, Empowers Consumers to Protect Themselves

Why SSD Based Arrays and Storage Appliances can be a Good Idea (Part I)

Apple Still Dominates the Tablet Wars, though Android Will Close In by 2015

Mobile App Developers Must Weigh Collecting Data, Privacy

Samsung to Supply iPad Screens, AT&T Wants Quiet Settlement

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