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The criticality of RTO and RPO

Frequent readers of this blog know that I am obsessed with data protection in general and data restoration specifically.  Obviously these two elements are critical for today’s data-intensive businesses and there are a multitude…

A Teachable Moment in Customer Service

Last week I stopped at a gas station to fill up and my credit card was declined. This was very distressing to me because I am obsessively fastidious about paying our bills, to the…

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