Apologies for the lack of updates – when…
Apologies for the lack of updates – when the Editor’s machine goes down, all other work has a tendency to grind to a halt. If you’re interested in the trivial details of my crash,…
Why I Think Apple Should Switch to Sprint
All the talk about Apple’s next U.S. iPhone carrier once the AT&T exclusivity expires appears focused on Verizon Wireless. There are some good reasons for this: VZW has the reputation of having the best…
Blekko and The Google Killer Jinx
By John Furrier
The worst thing that any startup can do is say that they are a Google killer. It is natural for Rich Skrenta the founder of Blekko – a search engine – messaging the opposite.…
Amazon’s Twitter Sharing Utility is Smart Business, but Is It Legal? [FTC Violations]
I noticed late last night a post from MG Siegler regarding the new social initiative from Amazon, in which they’re adding the ability for surfers and users of the website to tweet out a…
Is GiffGaff’s MVNO at the Advent of Social Customer Service?
By socialnerdia
People-powered. Those two words joined by a dash immediately remind me of Wikipedia. And Wikipedia might be the biggest inspiration for GiffGaff, a new MVNO in the UK running on the O2 network, that…
Trust assurance in open identity networks
By Nico Popp
One of key challenges in federated authentication network is the establishment of trust between an identity provider (IDP or OP) and relying party websites (RP). In the real world, contractual agreements provide a simple…
The Tipping Point and your Contact Center
By Paul Dunay
Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know nine years later he would have set the stage for how many Contact Centers…
Are Business Plans Still Necessary?
By Mark Suster
This is part of my ongoing series of posts and I need to file this one under both Raising Venture Capital and Startup Advice. I remember going to an Under the Radar conference in…
Introducing, the "Sister Twitter Account"
I came across a press release today issued by Duke Energy, announcing it’s brand new twitter account. This new account, according to the release is the sister account for @DukeEnergyStorm which provides breaking news…
The New NET VXe Series Offers Many Compelling Solutions
The new NET VXe Series Voice Switches are now generally available. The new VXe Series incorporates a number of enhancements, as described here in my October 2 preview article. The announcement headlines “Features to…