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Trust assurance in open identity networks

By Nico Popp
One of key challenges in federated authentication network is the establishment of trust between an identity provider (IDP or OP) and relying party websites (RP). In the real world, contractual agreements provide a simple…

The Tipping Point and your Contact Center

By Paul Dunay
Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know nine years later he would have set the stage for how many Contact Centers…

Are Business Plans Still Necessary?

By Mark Suster
This is part of my ongoing series of posts and I need to file this one under both Raising Venture Capital and Startup Advice. I remember going to an Under the Radar conference in…

Introducing, the "Sister Twitter Account"

By Angela Connor
I came across a press release today issued by Duke Energy, announcing it’s brand new twitter account. This new account, according to the release is the sister account for @DukeEnergyStorm which provides breaking news…

The Only Non-Negative Review of the TwitterPeek

By
 The new TwitterPeek is getting widely panned right now, including by my friends Kim LaCapria over at Inquisitr as well as fellow ANGLEr, Sean P. Aune. Sean posted on one of his blogs, StarterTech,…

Google’s Chanezon on HTML5

By Robert Scoble
Patrick Chanezon, a developer advocate at Google, travels the world studying what developers are doing with the latest Web technologies. We interviewed Chanezon in the real Building 43, the main building at Google’s headquarters…

The Law of Social Media: The Movie

By Glenn Manishin
This is a video clip from the panel on Law and Policy for Social Media which I moderated at last week’s 140 Characters Conference in Los Angeles. On the panel were Adrian T Dayton…

Turning Your Organization Inside Out

By Mark Suster
This is part of my ongoing posts on Startup Advice. The world has changed much since I started my first company in 1999.  As organizations we have become more open and I believe this…

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