UPDATED 21:24 EDT / JANUARY 15 2019

APPS

Incident response platform provider PagerDuty files for IPO

Incident response startup PagerDuty Inc. has just filed confidentially for an initial public offering, according to a report late today in Bloomberg.

The report cites “two people familiar with the matter” as saying that PagerDuty has chosen Morgan Stanley to lead the IPO.

What isn’t clear is when PagerDuty plans to launch its offering, since the U.S. Securities and Exchange Commission has been left in limbo by the ongoing government shutdown and is therefore unable to provide feedback on the filing right now.

PagerDuty recently achieved so-called “unicorn” status when it landed a $90 million round of financing in September led by T. Rowe Price Group Inc. that brought its value to $1.3 billion.

Those investors were apparently sold on PagerDuty’s cloud-based information technology incident management platform that’s used at more than 10,500 organizations, including IBM Corp., Netflix Inc. and General Electric Co. The platform enables companies to create workflows in order to alert their engineers when something goes wrong with their software applications. It provides the ability to schedule on-call shifts for personnel and set up automated notification policies.

A company could, say, connect PagerDuty to its breach detection tools and configure the platform to alert the cybersecurity team when an anomaly comes up. The offering also lends itself to other use cases such as monitoring data center hardware for outages and customer support.

PagerDuty co-founder and Chief Technology Officer Alex Soloman described how the platform works during an interview on theCUBE, SiliconANGLE Media’s mobile livestreaming studio, at the PagerDuty Summit in San Francisco in September.

“If you’re looking at an incident you just got paged for something, or multiple people got paged, and you’re looking at an evolving situation, our algorithms will automatically look in the past and see ‘has this type of problem happened before?’” Solomon explained. “‘Have you seen this type of incident before? Have you seen these events come in before that are similar to this and, if so, what happened last time?’”

The company recently added to its capabilities with its new Event Intelligence tool, which is an incident management platform that filters through the noise of tools such as ticketing systems and can automatically cluster and correlate incidents so that users can determine the best way to fix issues that crop up.

Jennifer Tejada, PagerDuty’s chief executive officer, said at the PagerDuty Summit that the company is also trying to adapt its platform for other types of workers, including marketers, IT administrators and executives.

“As enterprises turn into software companies, they need to build, manage and operate more code than ever before,” said Holger Mueller, principal analyst and vice president of Constellation Research Inc. “This naturally lifts the whole DevOps space to never before seen heights, and it is no surprise that vendors like PagerDuty will use that growth to go public.”

Image: PagerDuty/Facebook

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