LiveChat is a real-time, live-chat software tool for ecommerce sales and support, which helps people talk to website visitors. They’ve taken their service mobile, launching LiveChat for the iPad. The new application gives support to website owners, monitoring and assisting website visitors anytime and anywhere. It will help online companies deliver better customer service, an important aspect of current business intelligence trends that will lead to greater sales.
LiveChat joins the growing family of mobile management services, fleshing out the social enterprise. LiveChat already has apps for other connected devices, including the iPhone, Android, BlackBerry, and Windows Phone 7 devices.
“We’re continually extending our mobile strategy since we believe that putting LiveChat in your pocket makes it even easier to provide a great ecommerce experience,” said LiveChat’s CEO, Mariusz Cieply.
“Our goal is to make it as seamless and affordable as possible for ecommerce teams to be available for their website visitors at all times, and freeing support personnel from the desk is the best way to accomplish this.”
LiveChat supports synchronized multi-device sessions, allowing users to log into LiveChat on their laptop, iPad and iPhone all at the same time. With this flexible feature you offer support personnel all the freedom to use their preferred device any time.
The promise of mobility is extending the capabilities of various industries, from business intelligence to customer service. Remote management for various aspects of the services industries are finding ways to incorporate virtualized systems, including AppSense for IT and ClickFox for BI.
Since e-commerce is constantly evolving and competition is increasing, the LiveChat application will help you manage your chat support system, even while on the go. This innovation will help your business grow in a more complex manner, minimizing friction around customer management and making interactions real-time. Technology is improving customer service across the board, and any good business will leverage the products available, especially those with mobile support.