Dear Mark Zuckerberg Open Letter Slam By Young and Up & Coming Silicon Valley Entrepreneur Dalton Caldwell

Dalton Caldwell @DaltonC is the founder of App.net, a social platform that is pivoting after Facebook offered to buy it or kill it.  Dalton is the creator of imeem, a social music site that was acquired by MySpace.  I first met Dalton seven years ago when he was one of my first guys that I did a podcast with in 2005 as part of my last venture PodTech.net.  This post is listed here in full here on SiliconANGLE to preserve for the record.  This post was posted on his blog two days ago and has since been part of a Silicon Valley inside baseball firestorm around what should a open social platform look like.  

Dear Mark Zuckerberg

Mark,

On June 13, 2012, at 4:30 p.m., I attended a meeting at Facebook HQ in Menlo Park, California. In addition to myself, the meeting was attended by executives at Facebook with the following titles: “VP, Engineering & Products”, “VP, Partnerships”,“VP, Corporate & Business Development”, and “Director, Developer Relations/Open Graph”.

As I understood at the time, the purpose of the meeting was for me to present/demonstrate a new iOS app & service I have been building on the Facebook Platform. Previously, I had been reassured by Facebook dev-relations employees that the service I was building was an interesting/ valuable use of Open Graph & Facebook Platform. I was hoping the outcome of this meeting would be executive-level support for my impending product launch.

The meeting took an odd turn when the individuals in the room explained that the product I was building was competitive with your recently-announced Facebook App Center product. Your executives explained to me that they would hate to have to compete with the “interesting product” I had built, and that since I am a “nice guy with a good reputation” that they wanted to acquire my company to help build App Center.

I quickly became skeptical and explained that I was not interested in anacqui-hire. I said that if Facebook wanted to have a serious conversation about acquiring my team and product, I would entertain the idea. Otherwise, I had zero interest in seeing my product shut down and joining Facebook. I told your team I would rather reboot my company than go down that route.

Strangely, your “platform developer relations” executive made no attempt to defend my position. Rather, he explained that he was recently given ownership of App Center, and that because of new ad units they were building, he was now responsible for over $1B/year in ad revenue. The execs in the room made clear that the success of my product would be an impediment to your ad revenue financial goals, and thus even offering me the chance to be acquired was a noble and kind move on their part.

I am not sure if this bubbled up to you, Mark, but after this all happened I directly communicated my feedback regarding just how unhappy I was with this situation to one of your executives. The executive apologized and said he would take my feedback under consideration.

Mark, I know for a fact that my experience was not an isolated incident. Several other startup founders & Facebook employees have told me that what I experienced was part of a systematic M&A “formula”. Your team doesn’t seem to understand that being “good negotiators” vs implying that you will destroy someone’s business built on your “open platform” are not the same thing. I know all about intimidation-based negotiation tactics: I experienced them for years while dealing with the music industryBad-faith negotiations are inexcusable, and I didn’t want to believe your company would stoop this low. My mistake.

In a lot of ways, I got what I deserved. I have come to the conclusion that I took this foolhardy risk because the Twitter “platform” was even more of a joke than the Facebook “platform”. As someone that wants to build quality social software, software that doesn’t force users to re-create their friends list, or not use oAuth, etc., I have to endure huge platform risk. Personally speaking, I am resolved to never write another line of code for rotten-to-the-core “platforms” like Facebook or Twitter. Lesson learned.

Mark, I don’t believe that the humans working at Facebook or Twitter want to do the wrong thing. The problem is, employees at Facebook and Twitter are watching your stock price fall, and that is causing them to freak out. Your company, and Twitter, have demonstrably proven that they are willing to screw with users and 3rd-party developer ecosystems, all in the name of ad-revenue. Once you start down the slippery-slope of messing with developers and users, I don’t have any confidence you will stop.

I believe that future social platforms will behave more like infrastructure, and less like media companies. I believe that a number of smaller, interoperable social platforms with a clear, sustainable business models will usurp you. These future companies will be valued at a small fraction of what Facebook and Twitter currently are. I think that is OK. Platforms are judged by the value generated by their ecosystem, not by the value the platforms directly capture.

I don’t think you or your employees are bad people. I just think you constructed a business that has financial motivations that are not in-line with users & developers. Even if my project isn’t the mechanism that instigates this change, the change will happen.

Mark, based on everything I know about you, I think you get all of this. It’s why you launched FB platform to begin with. Do remember how you used to always refer to Facebook as a “social utility”? That is an interesting term to use. I haven’t heard you use that terminology in a while. I can guess why.

Anyway, Mark, perhaps the public markets & your employees will give you the time and goodwill to fix the obvious structural flaws in your “platform” business. You are in a very challenging position right now. Good luck.

Respectfully,

Dalton Caldwell

 

About John Furrier

John Furrier is founder, co-CEO, and Editor-in-Chief of SiliconANGLE, a new media company covering the intersection of computer science and social science. Furrier is also the co-founder and CEO of CrowdChat a social media platform for large-scale group conversations over hashtags. In addition to SiliconANGLE John runs Broadband Developments a private incubator and investment firm for creating new startups. Furrier lives in Palo Alto, California with his wife and four children.