Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Oracle NetSuite overhauls user experience, introduces AI-driven updates

Oracle Corp.’s NetSuite subsidiary today announced a major overhaul of its cloud enterprise resource planning suite at its SuiteWorld conference, introducing NetSuite Next, a new version of the platform that embeds conversational artificial intelligence, agentic workflows, and natural language search. The company also announced additions to its SuiteCloud platform, new subscription metrics for finance professionals, and ...

Qualtrics expands into healthcare and analytics with planned $6.75B Press Ganey Forsta purchase

Qualtrics Inc. said it signed a definitive agreement to invest $6.75 billion to acquire healthcare technology company Press Ganey Forsta, the business name of Press Ganey Associates LLC. The deal is Qualtrics’ largest acquisition to date and paves the way for the company to expand broadly into the healthcare market. Press Ganey Forsta specializes in ...

Exclusive: FormAssembly launches AI assistant to streamline data collection

FormAssembly Inc., a firm that helps organizations automate data collection through forms, today introduced a built-in agentic artificial intelligence assistant that it says can replace much of the drag-and-drop process of building forms and workflows with natural language commands. The company said the new Atlas release can automate form creation, enforce compliance rules and ensure ...

Exclusive: IBM tightens partnership with Cockroach Labs to fuel customer modernization initiatives

IBM Corp. has entered into an original equipment manufacturer agreement with Cockroach Labs Inc. to deliver CockroachDB PostgreSQL on a variety of IBM platforms, fortifying IBM’s hybrid cloud portfolio with a distributed SQL database designed for resilience, security and PostgreSQL compatibility. Announced today, the partnership deepens a longstanding reseller relationship between the two companies. The ...

IBM expands agentic AI and infrastructure automation to bridge software, cloud and mainframe systems

IBM Corp. is using its annual TechXchange conference in Orlando this week to announce a slate of software and infrastructure updates aimed at helping enterprises put artificial intelligence into operation across hybrid environments. Spanning agentic AI orchestration to mainframe automation and infrastructure intelligence, they underscore IBM’s intention to embed AI across its software and hardware ...

Oracle adds AI agents for marketing, sales and service to Fusion Cloud

Ahead of its Oracle AI World conference next week in Las Vegas, Oracle Corp. today introduced a set of new role-based artificial intelligent agents within its Fusion Cloud applications, with a focus on marketing, sales and customer service. Oracle has been steadily adding agents to its enterprise application suite for the past year, focusing on ...

Neo4j Launches agent builder, MCP server and startup program backed by $100M investment

Graph database provider Neo4j Inc. today announced that it will invest $100 million to accelerate its role as what it calls the “default knowledge layer” for agentic systems and generative artificial intelligence. The move is intended to fund product development, support startups and expand executive leadership as enterprises push to artificial intelligence into operation at ...

Snowflake’s first industry-specific AI suite targets financial services

Snowflake Inc. today unveiled its first set of bundled artificial intelligence tools oriented toward a vertical industry. Cortex AI for Financial Services encompasses a suite of capabilities and data partnerships aimed at banks, insurers and investment firms. The company also announced the Snowflake-hosted Model Context Protocol Server in public preview, providing a secure and standardized ...

Andesite aims to counter AI-driven threats with human-centered security

Andesite AI Inc., a two-year-old cybersecurity startup, is positioning itself as a counterweight to what its leaders see as a fragmented and technology-focused industry. The company was launched by longtime colleagues and former CIA officers Brian Carbaugh and William MacMillan, driven by their shared frustrations with the inefficiencies of the current security ecosystem and the ...

UiPath expands agentic platform with orchestration, development and governance tools

Continuing its evolution from a robotic process automation provider to an agentic artificial intelligence platform, UiPath Inc. today unveiled a series of new capabilities designed to simplify the process of building and managing autonomous software agents for enterprises. The enhancements span development, deployment, governance and security. A centerpiece of the release is enhancements to UiPath Maestro, ...