Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

SAS expands agentic AI and governance capabilities with broad platform updates

SAS Institute Inc. is using its SAS Innovate conference this week to introduce a sweeping set of product updates aimed at helping enterprises operationalize artificial intelligence with stronger governance, integrated data management and expanded agentic AI capabilities. The announcements center on a new governance layer, enhancements to the SAS Viya platform and a growing portfolio ...

Startup Lovelace targets contextual AI engine at mission-critical use cases

Lovelace AI Inc. is emerging from stealth mode today with an approach to enterprise artificial intelligence that it says is necessary for high-stakes decision-making, particularly in environments where errors can have significant consequences. At the core of the company’s approach is a “context engine” builder called Elemental that’s designed to sit between AI agents and ...

Experian takes consumer financial guidance to the next level with AI-powered virtual assistant

With the release of the newest version of its Experian Virtual Assistant, Experian plc is leveraging artificial intelligence to advance its broader goals of expanding beyond credit reporting to become a technology-driven services provider. Doing that in a tightly regulated industry has tested the limits of AI in delivering personalized service without violating strict privacy and ...

Intercom’s customer service agent takes on new sales role

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of the customer lifecycle. The new “Fin for Sales” capability allows the same AI agent to handle interactions from initial prospect engagement through post-purchase ...

IBM blows past estimates, but declines to raise full-year forecast, tanking the stock

IBM Corp. reported revenue and earnings that topped analysts’ expectations, but its stock price dropped more than 7% in early after-hours trading as the firm declined to raise full-year estimates. Revenue rose 6%, to $15.9 billion, at constant currency, ahead of analysts’ estimates of $15.62 billion. Earnings per share grew 19%, to $1.91, beating analyst ...

Vast Data raises $1B at $30B valuation as AI infrastructure demand accelerates

Vast Data Inc. today said it has raised about $1 billion in a late-stage Series F funding round that values the company at $30 billion amid growing demand for infrastructure to support artificial intelligence workloads. Founder and Chief Executive Renen Hallak (pictured) said the size of the round was driven by investor interest rather than ...

Oracle expands Google Cloud partnership with natural language database agent

Oracle Corp. is extending its partnership with Google LLC’s Cloud to simplify how enterprise users interact with data, introducing a new natural-language interface for queries directly against Oracle databases. The company today announced the Oracle AI Database Agent for Gemini Enterprise, a tool that allows users to ask questions of enterprise data without writing SQL ...

Why Wasabi opted for credit in its latest financing round

Wasabi Technologies Inc. today said it has secured a $250 million credit facility, choosing to forego equity financing for the flexibility of debt. The decision highlights an issue that often faces growth-stage companies: how to fund expansion without overburdening the business or diluting ownership. It’s not that the cloud storage provider is hurting for cash. ...

Amplitude introduces contextual AI assistant to guide users

Amplitude Inc. today introduced an embedded artificial intelligence support agent that helps users navigate digital products without leaving the application. Amplitude AI Assistant uses behavioral data derived from the company’s analytics platform to detect when users are struggling, provide guidance and in some cases complete tasks on their behalf. Unlike traditional chatbots that operate in ...

Snowflake targets ‘agentic enterprise’ with unified control plane for AI and data

Snowflake Inc. is expanding its push into enterprise artificial intelligence with a set of updates to its Snowflake Intelligence and Cortex Code offerings, positioning its platform as a centralized control layer for what it calls the “agentic enterprise.” The data cloud company said the enhancements are designed to help organizations move beyond AI experimentation toward ...