John McCrea and Joseph Smarr welcome special guest, Frank Eliason, a.k.a. @comcastcares, in an episode shot at the NewTeeVee Live Conference. Frank talks about how Comcast is using Twitter to mitigate and address customer concerns on the real time web.

[Editor’s Note: This Techcrunch piece puts Frank’s comments into a broader context. In the interests of disclosure, it should be noted that John McCrea, founder of Plaxo, is an employee of Comcast, as Plaxo was acquired in May of 2008. You can learn more about that in my interview of John over on Mashable. –mrh]