As the CloudConnect event finishes up today after a great four days of presentations and gathering of some of the top people in the Cloud Computing sector, infrastructure and service provider Opsource has two major announcements today, both around their cloud computing efforts.

First, Opsource is announcing that their cloud offering is exiting its public beta phase and is now available to all to purchase their computing services by the hour.  Although this represents a nice milestone for the organization, the bigger news is around the second announcement around the Service Level Agreement’s (SLA’s) that OpsourceCloud customers will enjoy.

These SLA’s that Opsource is delivering set the bar mighty high for the standard cloud realted SLA, the kind that are required by the most demanding enterprise and service provider customers.

Where a start up that is running their service on top of Amazon, or other public cloud provider, might be able to tollerate a little downtime and latency here and there as they are in the early phases of their organization and growth, a lot of enterprise and SaaS providers cannot allow a single moment of downtime, or increased latency due to load on their servers and network traffic.  To appeal to these high demands OpsourceCloud SLA’s are as follows:

• 100% availability of the OpsourceCloud network (border routers, firewalls, load balancers, and switches)
• 100% availability of servers running within the cloud environment
• < 1 millisecond latency for data packet transfer between two servers within the cloud environment and within the same VLAN
• 30 minute response time for “emergency” cases, and 120 minute response time for all others

This year is the year enterprises in general stop talking about cloud and start acting.  It is SLA’s such as this that sets the bar high enough for cloud offerings where enterprises can feel more at ease with looking at external providers such as Opsource.

We speak with potential cloud customers on a regular basis here at SiliconAngle and besides the usual data privacy and control issues they have, Service Level’s are the other main item a top their lists.  We look forward to seeing how other providers respond to step up and match what Opsource is delivering to the market.