Comcast yesterday denied allegations it’s threatening to cut off customers who use the anonymous Tor web browser.

Jason Livingood, VP of internet & communications engineering at Comcast, penned a blog post which insisted, “Comcast is not asking customers to stop using Tor, or any other browser for that matter.”

The post explains that Comcast doesn’t have any official policy towards any kind of browser or software, let alone Tor. “Customers are free to use their Xfinity Internet service to visit any website, use any app, and so forth,” continues Livingood. “Our customers can use Tor at any time, as I have myself. I’m sure many of them are using it right now.”

Comcast’s denial comes after allegations it was anti-Tor surfaced on the blog DeepDotWeb. The site published a complaint from a customer who claimed he’d received a warning about using Tor from a Comcast customer service rep called “Kelly”.

“Users who try to use anonymity, or cover themselves up on the Internet, are usually doing things that aren’t so-to-speak legal,” the customer was apparently told. “We have the right to terminate, fine or suspend your account at anytime due to you violating the rules.”

Not surprisingly Netizens went ballistic over the allegations. It’s worth noting that Comcast generally has a poor customer satisfaction rating, and it’s recently been subject to some close media scrutiny in light of its perceived role in the net neutrality debate and its proposed takeover of Time Warner Cable.

The company was further embarrassed last July when Ryan Block, a VP of product at AOL, recorded a telephone conversation with a Comcast representative as he tried to close his account. The rep was adamant he could not, refusing to take no for an answer. Comcast later said it was very embarrassed and apologized, but also admitted the rep was only following company protocol.

In the wake of that episode, numerous customers began recording their calls to Comcast, highlighting its poor level of customer service. What with all this negative publicity, the outcry over its alleged policy on Tor was hardly surprising.

This time though, Comcast says the original complaint is based on nothing more than “anecdotal chat room evidence”, adding that it doesn’t monitor customer’s “browser software, web surfing or online history”.