ServiceNow Knowledge16 is taking place at the Mandalay Bay Resort and Casino in Las Vegas, and the theme is “Experiencing the Service Revolution.” The enterprise cloud company is creating the modern experience for business users through it’s “Everything as a Service” platform and developing technologies that enable efficiency through the tools of today.

Dave Wright, chief strategy officer at ServiceNow, Inc., met up with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, at the show to discuss how the company keeps things fresh for the ever-changing workforce who has high expectations for work user experiences to be the same as their consumer experience.

Luxuries of the past are now essentials

“Today was about choice, so it was about how you examine data, how you integrate data and how you want to consume it. What form factor do you want to use to pull it through, so the team who builds this … is interesting to work with, they give you a new spark,” explained Wright.

He is enthusiastic about a team who is not afraid to ask, “Why not?” and looks at things from a new perspective — unencumbered by the way things were done in the past.

Wright also discussed the research the company has done regarding the generational gap between users. He said that a new generation of workers is asking how to get information from their mobile device. “This concept of the second screen is now becoming the first screen,” he said. “People want to do everything on a mobile device, and the worst case scenario is I will have to log on to a browser. … People used to see the mobile aspect as a luxury; now they see the mobile aspect as an essential.”

A passion for productivity

Productivity is a personal passion for Wright who explained that company surveys show that almost 15 hours of productivity are lost to responding to emails — three hours at work and one hour during personal time. However, he said, “It (email) was never designed to run business … it was just a way to communicate.”

The goal as he sees it is one system of engagement. Wright believes that the next generation of workers will not understand that concept of email and search for a better way of doing things.

Wright ended with a note about his customer experiences at the show. He was intrigued by how ServiceNow customers are using the Internet of Things (IoT) to create the next innovation right now.

Watch the full video interview below, and be sure to check out more  of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE