UPDATED 23:04 EST / SEPTEMBER 10 2019

POLICY

Following slew of lawsuits, Lyft adds new safety requirements for drivers

Lyft Inc. is making changes to its safety policies after recent lawsuits accused its drivers of committing sexual assaults.

In a blog post Tuesday, the company said it doesn’t take such allegations lightly, so it has introduced regulations that it hopes will combat assault. Drivers will now not only be continually monitored by state departments of motor vehicles and have background checks performed on them, but they’ll also have to do additional training.

That training will be in partnership with Rape Abuse and Incest National Network or RAINN, the United States’ biggest sexual violence prevention organization. Such training has always been available, but up until now it has not been mandatory.

“Starting this fall, all Lyft drivers will be required to complete additional mandatory Community Safety Education,” said the company. “Riders must agree to Lyft’s Community Guidelines, and anyone reported for violating them will be removed from the platform or required to take additional Community Safety Education.”

Other features introduced will include a “Smart Check-in.” This means that if a trip looks like it’s taking more time than it should be, both the driver and the rider will be sent a message asking if they need any help from the Lyft support team. This will roll out in the coming year.

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If riders are in some kind of trouble, Lyft said, from now on it will be easier to get help because its “Emergency Assistance” features will all be in one place. If 911 is hit, law enforcement will be immediately notified of the location of the car, as well as the car identification.

On top of that, Lyft said that that when riders get into a car and perhaps don’t feel comfortable, they can easily share their travel details with friends or loved ones. If a rider wants to rate that driver anonymously, they can do so, while drivers can do the same for riders.

Despite the lawsuits, Lyft claimed its public transportation model is safer than anything in the past.

“Peer-to-peer ridesharing has made significant progress in expanding safe transportation,” said Lyft. “Before Lyft launched, existing options including taxis and limousines lacked the safeguards people now consider status quo. But our work on safety is never done.”

Image: Lyft

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