When Bayview Asset Management LLC, a Florida-based firm focused on a variety of mortgage-related assets, confronted efficiency challenges with its mushrooming back-office functions, the firm wondered if robotic process automation could offer a viable solution.

Bayview turned to the business process automation firm Accelirate Inc. for help in finding a process that could help manage a variety of application-programming interfaces, software-development kits, and artificial-intelligence tools that are common in enterprises today.

“RPA becomes the glue for most of these things,” said Ahmed Zaidi (pictured, right), managing partner and chief automation officer at Accelirate. “What are we going to automate, what do we need from IT, and how are we going to govern it? These are the three pillars that I suggest everybody look at.”

Zaidi spoke with Dave Vellante (@dvellante), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the UiPath Forward event in Las Vegas, Nevada. He was joined by Armando Lambert (pictured, left), vice president of enterprise optimization, governance and risk at Bayview, and they discussed the benefits realized by Bayview when it implemented RPA and the process of working with regulators to accept the technology as a governance solution (see the full interview with transcript here). (* Disclosure below.)

Quantifiable results

Bayview implemented a UiPath Inc. RPA solution and found that it could improve back-office productivity and provide meaningful data that documented a return on investment.

“There’s a lot of benefit, especially for companies with heavy back-office operations,” Lambert said. “The beauty around RPA is that it’s very quantifiable. All of our processes kick back and give us data that we can quantify.”

One of the challenges confronting RPA users involved getting government regulators comfortable with a robotic process that handled sensitive data. It’s a conversation Zaidi frequently found himself involved in as he worked with various agencies to explain how the solution worked.

“This is a bot; it only does what you ask it to do,” Zaidi said. “You can put a Social Security Number in front of this user ID all day long, and it doesn’t know what to do with it, won’t ever read it. Once they realize that, the conversation changes.”

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the UiPath Forward event. (* Disclosure: TheCUBE is a paid media partner for the UiPath Forward event. Neither UiPath Inc., the sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE