Cloud-based call center software company Five9 Inc. today posted a 15th consecutive quarter of positive cash flow after smashing earnings forecasts in its third-quarter financial results.

The company reported a profit before certain costs such as stock compensation of 20 cents per diluted share on revenue of $83.8 million. Wall Street had forecast a 15-cent profit on revenue of $78.8 million.

Five9 sells cloud-based contact center software and services that enable enterprises to track and manage their interactions with customers, including regular calls and also chats, emails and social media interactions. The company’s service is entirely web-based, and it supplies the actual telephone hardware and phone lines itself. What this means is that customers only pay a monthly subscription fee and can avoid investing in expensive contact center infrastructure and equipment.

“More than ever before we are seeing that enterprises have learned to trust the cloud, and company leaders recognize that transforming their customer service experience is a necessity,” Five9 Chief Executive Officer Rowan Trollope (pictured) said in a statement. “As increasingly larger enterprises have begun to demand cloud contact centers, we have responded by hiring more engineers and scaling our team, resulting in a substantial increase in throughput and innovation.”

Five9’s investors are clearly sold on both the idea and its continued success. The company’s shares rose more than 9% in after-hours trading.

For the current quarter, Five9 said it’s expecting a profit of 21 to 23 cents per share on revenue of $86 million to $87 million. For the full year, the company sees a profit of 77 to 78 cents per share on revenue of $321.7 million to $322.7 million.

Trollope appeared in March on theCUBE, SiliconANGLE’s mobile livestreaming studio, during the Enterprise Connect event in Kissimmee, Florida, where he talked about the company’s plans to add more personalization and data mining features to its contact center offerings:

Photo: SiliconANGLE