Ivanti Software Inc. today introduced a new platform called Ivanti Neurons that aims to help organizations automate the management of endpoints such as employee devices.

It’s designed to enable what Chief Product Officer Nayaki Nayyar described as the “self-healing autonomous edge” in a new interview (below) on SiliconANGLE Media’s theCUBE. She was joined by Ivanti President Jeff Abbott. (* Disclosure below.)

Salt Lake City, Utah-based Ivanti counts over 70% of the Fortune 100 as customers and said in January that its annual revenues exceed $500 million. The company sells a broad range of software products that help information technology teams streamline day-to-day operations. Ivanti’s tools are used for IT service delivery, managing endpoints, enforcing cybersecurity policies and other tasks. 

According to Ivanti, its newly announced Ivanti Neurons platform uses automation bots to fix issues in an organization’s endpoints. The company claims the platform can reduce unplanned outages by over 60% in some cases.

Ivanti Neurons consists of multiple components. Neurons for Discovery maps out the employee laptops, smartphones and other endpoints on the corporate network, while Neurons for Healing scans those devices to find potential issues. Ivanti says that its platform can automatically find and resolve security, performance and compliance issues, as well as so-called configuration drift that occurs when a system’s configuration changes over time in unwanted ways. 

For complex problems that necessitate manual remediation, the platform provides Neurons for Edge Intelligence and Neurons for Workplace. The former tool allows IT analysts to retrieve diagnostics data about devices they’re troubleshooting using natural-language queries. The latter tool, Neurons Workplace, is a console that provides a high-level view of a company’s devices.

Ivanti has an ambitious vision for the platform. “The starting point is providing support personnel with improved levels of information to allow current support staff to work more efficiently,” said David Floyer, chief technology officer at SiliconANGLE sister research firm Wikibon. The midpoint, he continued, is a platform with a “sufficient volume of users and endpoints that Ivanti can provide a completely autonomous support system that can through machine learning automatically improve over time.”

The endpoint, in turn, is “a platform that will generate sufficient information about the users and endpoints to be in a position to continuously automate the many processes undertaken by the remote workers,” Floyer added.

Ivanti says that Neurons can provide significant efficiency improvements IT teams. According to the company, early adopters have reduced unplanned outages up to 63% and resolved up to 80% of endpoint issues before users reported them.

Ivanti’s Nayyar also sees the company’s technology helping its enterprise customers more effectively support employees who are working remotely.  “Remote workers are going through … explosive growth,“ Nayyar said on theCUBE. “So providing that seamless experience is, I would say, number one priority – and a key challenge – for every enterprise.” 

Commenting on the state of the market, Floyer noted that “Ivanti and ServiceNow are the leading horses on the track. The business benefits  of successful completion of the race will be an order of magnitude reduction in costs and an increased flexibility to cope with changing levels of demand.”

(* Disclosure: This interview was sponsored by Ivanti, which has no editorial influence on coverage on SiliconANGLE.)

Image: Ivanti