UPDATED 04:00 EDT / FEBRUARY 09 2021


Google Cloud accelerates new-customer spree with Telus and Global Payments

Google LLC has signed up two major cloud customers for the second time in two weeks, agreeing to multiyear deals with the Canadia telecommunications firm Telus Corp. and digital payment technology provider Global Payments Inc.

Google said today it’s forming a 10-year “strategic alliance” with Telus that will see the companies innovate together on new services that support digital transformation for their joint customers in the communications tech, healthcare, agriculture, security and connected-home industries.

For example, one initiative already planned is to redefine the way in which healthcare and agriculture solutions are delivered. It focuses on increasing collaboration between healthcare providers and improving the traceability of agricultural products to provide consumers with fresher and healthier food.

Google will also help Telus to accelerate its information technology and network modernization initiatives. Telus said it will adopt the Google Anthos hybrid cloud application development platform to improve its delivery of 5G services and multi-access edge computing. It will also use Google’s Cloud Contact Center AI service to improve customer interactions while realizing significant savings, it said.

In addition, the companies said they will work together to improve social, economic, environmental and health outcomes for Canadians by reducing Telus’ carbon footprint and optimizing industry services for social impact using machine learning and data analytics. Finally, the companies said, they will continue to partner on Telus International, a digital customer experience firm that designs, builds and delivers next-generation solutions for global and disruptive brands, to help enterprises achieve their digital transformation goals.

“We operate the cleanest cloud in the industry, and this partnership demonstrates the potential of what’s possible when you combine technology and innovation with a commitment to create a more sustainable world,” said Google Cloud Chief Executive Thomas Kurian.

Global Payments, meanwhile, said Monday that it intends to migrate its merchant acquiring technology to Google’s cloud to ensure greater scalability, reliability and security. It will also provide those the same services to Google to extend its market reach.

The companies will also launch a series of go-to-market and co-selling activities together. This, the companies said, will involve collaborating on joint products to provide new cloud-based services for merchant customers. One idea they’re already working on is to integrate Google Workspace, Google My Business and Google Ads with Global Payment’s payment ecosystem to provide merchants with better access to those services.

Global Payments said it will use Google’s cloud to provide customers with a range of software-as-a-service based offerings, including data analytics, omnichannel ordering, payments, email marketing, online presence and reputation management, and loyalty services. These new services will all be delivered via Global Payment’s secure cloud-native operating environment, hosted on Google Cloud.

“This unique partnership will accelerate our technology-enabled, software-driven strategy and further enhance our position as the partner of choice for all manner of merchants worldwide,” said Global Payments CEO Jeff Sloan.

This week’s deals continue Google’s strong momentum in cloud customer acquisition, following similar announcements involving Twitter Inc. and The Bank of New York Mellon Corp. last week.

Image: Google

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