It’s no secret that artificial intelligence is one of the next big things in tech, but incorporating AIOps into the enterprise can also bring challenges and risks.

With an experienced hand and the right help, however, integrating AI into a business can be less of a headache and more of an exciting upgrade that opens new avenues of efficiency and innovation.

“We believe that as IT teams work more closely with developers and they moved towards this [site reliability engineering] model, they cannot just do this with their personnel and changing skills and changing tools. They have to do this with modernized tools like AI,” said Robin Hernandez (pictured), vice president of hybrid cloud management and Watson AIOps at IBM.

Hernandez spoke with John Furrier, host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during IBM Think 2021. They discussed AIOps, SRE, IT and more. (* Disclosure below.)

Feeding the right data

A common mistake businesses make when incorporating AI in the enterprise is only feeding the AI a limited amount of data, rather than all data from all available sources.

“You have to pull in many different data sets across IT and the business in order to make that AI recommendation the most useful,” Hernandez said. “And so we recommend a more holistic, true AI platform versus a very segregated data approach to applying and feeding the analytics or AI engine.”

Once AI is successfully integrated, however, the possibilities are nearly endless.

“Lots of our enterprise customers have visions of applying AI to everything from customer experience to cost management and infrastructure in many different aspects,” she added.

Expanding the availability and service-level agreements of applications is one of the biggest benefits of utilizing AI. AI learns from past problems and creates a baseline of what’s normal in the user’s environment and is able to boost the uptime of applications up to 99.9%, Hernandez concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of IBM Think. (* Disclosure: TheCUBE is a paid media partner for IBM Think. Neither IBM, the sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE