Since an outcome-based approach requires innovation, enterprises are adopting this strategy for enhanced performance. 

With a team of more than 60,000 employees spread across 170 countries, Dell Technologies Inc. is committed to delivering outcomes for enterprises by leveraging the power of technology, according to Doug Schmitt (pictured, right), president of Dell Technologies Services.

“When I talk about outcome-based services, it’s not managing just the IT infrastructure; you have to modernize and transform,” Schmitt said. “So we have a great suite of services, and it’s bringing all that together for the customer — everything from consulting to deployment, support, managed services, security, education services, residency services, and asset sustainability and recovery.”

Schmitt and Alex Barretto (pictured, left), senior vice president of emerging services and technology at Dell, spoke with industry analysts Lisa Martin and Dave Vellante at the Dell Technologies World event, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed how Dell delivers outcomes, flexible consumption, and life cycle services to enterprises for optimal returns. (* Disclosure below.)

Meeting enterprise needs through emerging services

Having recently created an emerging services group, Dell is committed to addressing customer needs and preferences under one roof, according to Barretto.

“So APEX, telco, edge, data management, and all the things our customers are asking for, and we are convening new solutions and services to meet their needs — all that is housed in one unit,” he stated.

Since enterprises are looking for life cycle services, flexible consumption and a trusted adviser, Dell has stepped in to fill the void, Schmitt added.

“Determining what they need to deliver their outcomes, Dell can bring that trusted adviser status to them … they can choose the way they want to consume the technology. You consume it by usage. We allow our customers clearly the choice to say what pieces of the services they need,” he said.

Emerging services enable organizations to radically transform so they remain competitive and thrive in the new economy, according to Barretto.

“If you look at Dish, they’re actually launching one of the first Open RAN networks, leveraging the power of 5G. We’re working very closely with them on the services and solutions to enable them to deliver that service to their customers,” he said.

With the primary objective of Dell’s partner ecosystem being co-delivering, meeting customer needs is a top priority, according to Schmitt.

“We’re very open with our partners about if they want to be prime and then leverage those same life cycle services we have. This is about getting this transformation and technology into the hands of the customers in the best way possible,” he stated.

When it comes to assisting enterprises in their modernization journey, Dell helps by addressing professional services, security and sustainability, according to Barretto.  

“We have a whole slew of roadmap with high-performance computing to be announced soon. And machine learning operations — all that is to meet the customer needs. Whether you want to go cloud-based, on-prem, or hybrid, we’re there to solve your needs,” he said.

As managed services continue to grow, improving operational performance is becoming vital, because it enables enterprises to spend more time on their business outcomes, according to Schmitt.

“One of the things that they like the best about doing that management is bringing kind of the AI and the BI to it … we’re actually able to help manage those environments much better,” he said.

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of the Dell Technologies World event:

(* Disclosure: TheCUBE is a paid media partner for Dell Technologies World. Neither Dell Technologies Inc., the sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE